Team Center - Working with clients | Firstline

Team Center - Working with clients

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FIRSTLINE: Jul 01, 2008
When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups.
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FIRSTLINE: Jul 01, 2008
You: Hello, Ms. Worrysome.
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FIRSTLINE: Jul 01, 2008
Review these techniques to help you prepare for your next encounter with aggressive clients.
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FIRSTLINE: Jul 01, 2008
Ever wake up in the middle of the night and worry about work? What's on your mind as you toss and turn, silently seething over the sleep you're missing and the problem that won't stop rolling around in your mind? We wanted to know. So in March, we asked. Here's what you said:
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FIRSTLINE: Jul 01, 2008
Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.
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FIRSTLINE: Jul 01, 2008
How do we tell clients we can't help them when they can't pay for the care their pet receives?
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FIRSTLINE: Jul 01, 2008
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
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FIRSTLINE: Jun 01, 2008
Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.
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FIRSTLINE: Jun 01, 2008
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
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DVM360 MAGAZINE: Jun 01, 2008
By dvm360.com staff
DVM Newsmagazine asked five market leaders to talk about consumer attitudes.
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FIRSTLINE: Jun 01, 2008
When some clients brush off our post-surgery care instructions, they end up paying for it—twice.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
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VETERINARY ECONOMICS: Jun 01, 2008
Nestle Purina PetCare is sharing the results of a canine life span study on a poster you can get free of charge.
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FIRSTLINE: Jun 01, 2008
When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:
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FIRSTLINE: Jun 01, 2008
What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.