Team Center - Working with clients | Firstline

Team Center - Working with clients

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FIRSTLINE: Jan 01, 2009
Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.
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VETERINARY ECONOMICS: Jan 01, 2009
By dvm360.com staff
Controlling a frustrated eye roll is sometimes a daunting challenge for front-office staff.
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FIRSTLINE: Dec 18, 2008
By dvm360.com staff
To help clients see the signs of problem behavior, ask them to fill out this checklist.
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FIRSTLINE: Dec 15, 2008
By dvm360.com staff
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
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FIRSTLINE: Dec 15, 2008
By dvm360.com staff
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
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FIRSTLINE: Dec 12, 2008
Follow these room-by-room tips to take wellness visits from start to finish in record time with record results.
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FIRSTLINE: Dec 12, 2008
By dvm360.com staff
Use discharge forms to clear confusion on who owes how much for what.
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FIRSTLINE: Dec 11, 2008
By dvm360.com staff
Canine lovers still have the giving spirit even in tough economic times, a new survey says.
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FIRSTLINE: Dec 04, 2008
Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers.
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FIRSTLINE: Dec 04, 2008
By dvm360.com staff
Improve compliance with this client handout.
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FIRSTLINE: Dec 01, 2008
By dvm360.com staff
It's your job to help pets, so it's also your job to help clients—without judging them.
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FIRSTLINE: Dec 01, 2008
By dvm360.com staff
Show clients you appreciate their business with these simple gestures.
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FIRSTLINE: Dec 01, 2008
Be sure to address pets' troubling behaviors.
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FIRSTLINE: Dec 01, 2008
You've heard flimsy explanations for why pet owners can't comply. Climb above these "weak" reasons by getting down to the legitimate concerns.
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FIRSTLINE: Dec 01, 2008
What's the protocol for stray and injured animals brought to a clinic? Who pays for treatment?