Team Center - Working with clients | Firstline

Team Center - Working with clients

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CUSTOM VETERINARY MEDIA: Jan 01, 2009
Recently, veterinary parasitologist and flea expert, Dr. Michael Dryden, met with a veterinary dermatologist and two progressive practitioners to discuss the concerns and misconceptions that clients, staff, and veterinarians have about flea control—and to come up with clear solutions for the perplexing problems surrounding this issue.
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FIRSTLINE: Jan 01, 2009
Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.
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VETERINARY ECONOMICS: Jan 01, 2009
By dvm360.com staff
Controlling a frustrated eye roll is sometimes a daunting challenge for front-office staff.
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FIRSTLINE: Dec 18, 2008
By dvm360.com staff
To help clients see the signs of problem behavior, ask them to fill out this checklist.
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FIRSTLINE: Dec 15, 2008
By dvm360.com staff
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
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FIRSTLINE: Dec 15, 2008
By dvm360.com staff
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
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FIRSTLINE: Dec 12, 2008
Follow these room-by-room tips to take wellness visits from start to finish in record time with record results.
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FIRSTLINE: Dec 12, 2008
By dvm360.com staff
Use discharge forms to clear confusion on who owes how much for what.
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FIRSTLINE: Dec 11, 2008
By dvm360.com staff
Canine lovers still have the giving spirit even in tough economic times, a new survey says.
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FIRSTLINE: Dec 04, 2008
Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers.
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FIRSTLINE: Dec 04, 2008
By dvm360.com staff
Improve compliance with this client handout.
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FIRSTLINE: Dec 01, 2008
By dvm360.com staff
It's your job to help pets, so it's also your job to help clients—without judging them.
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FIRSTLINE: Dec 01, 2008
By dvm360.com staff
Show clients you appreciate their business with these simple gestures.
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FIRSTLINE: Dec 01, 2008
Be sure to address pets' troubling behaviors.
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FIRSTLINE: Dec 01, 2008
You've heard flimsy explanations for why pet owners can't comply. Climb above these "weak" reasons by getting down to the legitimate concerns.