Team Center - Working with clients | Firstline

Team Center - Working with clients

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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Pets still need care even when times are tight.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Pet owner diversity calls for creative client service.
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FIRSTLINE: Jul 22, 2008
By dvm360.com staff
Use this client education form to teach pet owners about the blood work your veterinary practice recommends.
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DVM360 MAGAZINE: Jul 16, 2008
By dvm360.com staff
Kenilworth, N.J. - Schering-Plough HomeAgain LLC released its advanced ISO (134 kHz) microchip to all its customers in the United States. The introduction addresses recommendations from many major veterinary and animal welfare organizations.
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FIRSTLINE: Jul 01, 2008
When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups.
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FIRSTLINE: Jul 01, 2008
You: Hello, Ms. Worrysome.
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FIRSTLINE: Jul 01, 2008
Review these techniques to help you prepare for your next encounter with aggressive clients.
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FIRSTLINE: Jul 01, 2008
Ever wake up in the middle of the night and worry about work? What's on your mind as you toss and turn, silently seething over the sleep you're missing and the problem that won't stop rolling around in your mind? We wanted to know. So in March, we asked. Here's what you said:
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FIRSTLINE: Jul 01, 2008
Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.
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FIRSTLINE: Jul 01, 2008
How do we tell clients we can't help them when they can't pay for the care their pet receives?
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FIRSTLINE: Jul 01, 2008
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
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FIRSTLINE: Jun 01, 2008
Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.
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FIRSTLINE: Jun 01, 2008
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
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DVM360 MAGAZINE: Jun 01, 2008
By dvm360.com staff
DVM Newsmagazine asked five market leaders to talk about consumer attitudes.
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FIRSTLINE: Jun 01, 2008
When some clients brush off our post-surgery care instructions, they end up paying for it—twice.