Team Center - Working with clients | Firstline

Team Center - Working with clients

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FIRSTLINE: Jun 01, 2008
Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.
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FIRSTLINE: Jun 01, 2008
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
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DVM360 MAGAZINE: Jun 01, 2008
By dvm360.com staff
DVM Newsmagazine asked five market leaders to talk about consumer attitudes.
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FIRSTLINE: Jun 01, 2008
When some clients brush off our post-surgery care instructions, they end up paying for it—twice.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
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VETERINARY ECONOMICS: Jun 01, 2008
Nestle Purina PetCare is sharing the results of a canine life span study on a poster you can get free of charge.
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FIRSTLINE: Jun 01, 2008
When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:
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FIRSTLINE: Jun 01, 2008
What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.
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FIRSTLINE: Jun 01, 2008
One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
Jun 01, 2008
By dvm360.com staff
Use this form to educate clients about your wellness schedule for cats.
Jun 01, 2008
By dvm360.com staff
Use this form to educate your clients about the stages of dental disease.
Jun 01, 2008
By dvm360.com staff
Use this client education form to educate clients about the care their pet receives during a dental appointment.
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FIRSTLINE: Jun 01, 2008
Q. Our practice is getting busier. How can we keep a personal touch?
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VETERINARY ECONOMICS: Apr 07, 2008
By dvm360.com staff
Use this form to answer clients' most common questions about the disease.