Team Center - Working with clients | Firstline

Team Center - Working with clients

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FIRSTLINE: Oct 10, 2017
Promote a happy, healthy foster experience with this veterinary advice for foster families and shelters.
 
VETTED: Oct 06, 2017
By dvm360.com staff
Your clients probably don’t know about low thyroid hormones, even though they could be seeing the signs. These social media posts can help.
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VETERINARY MEDICINE: Oct 03, 2017
Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.
 
VETTED: Oct 02, 2017
Help pet owners walk a mile in their furry friend's paws with this handout from a dog's perspective on pain.
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FIRSTLINE: Oct 02, 2017
Some practices have been doing it for more than 10 years. Others still don't. Every client loves seeing their pet's photo, so why doesn't it show up on every written piece from your hospital?
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FIRSTLINE: Sep 27, 2017
As people, we can anticipate relief for the physical pain we feel. Animals don’t have this luxury. Here’s how to deal with pain coupled with fear, and how pet owners help you heal the hurt.
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FIRSTLINE: Sep 13, 2017
Go ahead and ask pet-owning clients on Facebook or elsewhere this question. They loved it at my New Jersey veterinary hospital.
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DVM360 MAGAZINE: Aug 23, 2017
By dvm360.com staff
Consider these solutions to help calm your petrified veterinary patients.
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FIRSTLINE: Aug 14, 2017
By dvm360.com staff
Heartworms: They're disgusting. They're dangerous. Pet owners shouldn't want them. Here's what veterinary practices and team members are doing to get clients on board with preventing heartworms.
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VETERINARY ECONOMICS: Aug 08, 2017
Sometimes the practice owner is the last to know. Watch for these flashing signs of warning to get ahead of the curve.
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VETERINARY ECONOMICS: Aug 08, 2017
Give your veterinary clients an outlet to talk about how much they love their fur babies, and they just might talk about how much they love you someday.
 
VETTED: Aug 08, 2017
By dvm360.com staff
"The Banfield Effect" is what CVC educator John Volk called it in a recent session. That’s when Banfield does it, so your veterinary practice won’t. That may be a thing of the past if wellness plans are one growing wave of future medical care. So, y’know, if you want to know what to put in your wellness plan, why not take a gander at what we saw on Banfield’s website right now in their offerings?
 
VETTED: Aug 07, 2017
If you take emotional responsibility for everyone else's problems, putting their monkeys on your back and in your mind, you'll have a hard time finding room for your own needs at the end of the veterinary workday.
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DVM360 MAGAZINE: Aug 04, 2017
You can brush up on slang, dialect, accents and weird vocabulary to reach pet owners in the exam room. But the best way to be understood in veterinary practice is always, first, to listen.
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DVM360 MAGAZINE: Jul 30, 2017
A veterinary team is torn between giving an irresponsible owner back his microchipped dog or letting a Good Samaritan who got him medical care take him in as her own.