Team Center - Working with clients | Firstline

Team Center - Working with clients

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FIRSTLINE: May 26, 2015
Emotional intelligence distinguishes great receptionists from OK front desk workers, says veterinary hospital veteran Bob Gauthier.
May 18, 2015
By dvm360.com staff
Recognizing your VIPs—Very Important Pets—with a VIP greeting is a great way to connect with clients from the minute they step into your veterinary practice.
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FIRSTLINE: May 11, 2015
Check out this common client question, then use the answer below to customize your own response that gently educates pet owners.
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VETERINARY ECONOMICS: May 05, 2015
Use this tool to improve client communication and save time.
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VETERINARY ECONOMICS: Apr 23, 2015
By dvm360.com staff
Your hospital won’t turn into the sitcom’s Central Perk coffeehouse, but you will hold onto existing clients by creating real, authentic relationships.
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CUSTOM VETERINARY MEDIA: Apr 17, 2015
By dvm360.com staff
With this client handout, you can help owners review the key concerns of owning a larger dog, as well as consider their budget and the true cost of veterinary care.
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CUSTOM VETERINARY MEDIA: Apr 17, 2015
By dvm360.com staff
This handout will help veterinary clients consider the key concerns and the realistic costs of caring for a small dog.
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FIRSTLINE: Apr 10, 2015
Explain—don’t complain—to convince clients into better compliance for their pets’ health.
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FIRSTLINE: Apr 06, 2015
It’s a crime to let parasite education be boring or ineffective. Use these tips to spotlight arresting information to help pet owners offer their pets the best care.
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CUSTOM VETERINARY MEDIA: Mar 18, 2015
By dvm360.com staff
Use this client handout to help cat owners take a realistic look at their budget and the true cost of veterinary care.
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CUSTOM VETERINARY MEDIA: Mar 18, 2015
By dvm360.com staff
Use this training tool to practice making heart-felt recommendations about pet insurance to your practice's clients.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
When a fire destroyed our townhouse, we worried we’d never see our beloved cat again.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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FIRSTLINE: Mar 09, 2015
Use this quick guide to answer common pet owner questions about their pets' pain management.