Team Center - Working with clients | Firstline

Team Center - Working with clients

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VETERINARY MEDICINE: May 27, 2016
By dvm360.com staff
Help veterinary clients keep their furry friends safe with these handouts of common indoor and outdoor plants that can be toxic to pets.
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FIRSTLINE: May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
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FIRSTLINE: May 18, 2016
Sexual harassment is no joking matter. Whether you’re at the front desk like Rhonda or alone with a client in the exam room, you deserve to feel safe at work.
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FIRSTLINE: May 11, 2016
Answer these five questions to discover your MQ (millennial quotient).
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dvm360.com: May 06, 2016
By dvm360.com staff
Do you suffer from flea fatigue? Just imagine how your poor, grossed-out clients feel. Win the war on fleas with these tools and resources! (With an educational grant provided by Zoetis)
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dvm360.com: Apr 28, 2016
Our veterinary leadership sessions will help you not just assume a role, but actively bring about change.
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FIRSTLINE: Apr 26, 2016
Do you feel it? The age of client service is here, and it's here to stay. Here are the six steps this veterinary practice took that led to a record-breaking year.
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FIRSTLINE: Apr 25, 2016
Do your veterinary team members know how to respond when pet owners ask about titers?
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FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
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FIRSTLINE: Apr 18, 2016
By dvm360.com staff
Maximize medicine and manpower, but be aware of the cost
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FIRSTLINE: Apr 18, 2016
Clickers don't get frustrated and they never, ever sass, shout or dis your dog. Here's how to incorporate them into training at your veterinary practice.
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FIRSTLINE: Apr 11, 2016
By dvm360.com staff
Receptionists, use these tips to politely turn clients' requests for a phone diagnosis into a veterinary visit with your veterinarian.
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FIRSTLINE: Apr 07, 2016
Keeping it social in the exam room. Rudely.
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FIRSTLINE: Apr 06, 2016
This veterinary receptionist had to keep her cool when a client was a little too revealing in the exam room.
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FIRSTLINE: Mar 30, 2016
Getting a cat to the clinic can be tough for clients. Teach them how to relax their fraidy cats with this handout.