Team Center - Working with clients | Firstline

Team Center - Working with clients

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dvm360.com: Apr 28, 2016
Our veterinary leadership sessions will help you not just assume a role, but actively bring about change.
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FIRSTLINE: Apr 26, 2016
Do you feel it? The age of client service is here, and it's here to stay. Here are the six steps this veterinary practice took that led to a record-breaking year.
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FIRSTLINE: Apr 25, 2016
Do your veterinary team members know how to respond when pet owners ask about titers?
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FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
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FIRSTLINE: Apr 18, 2016
By dvm360.com staff
Maximize medicine and manpower, but be aware of the cost
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FIRSTLINE: Apr 18, 2016
Clickers don't get frustrated and they never, ever sass, shout or dis your dog. Here's how to incorporate them into training at your veterinary practice.
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FIRSTLINE: Apr 11, 2016
By dvm360.com staff
Receptionists, use these tips to politely turn clients' requests for a phone diagnosis into a veterinary visit with your veterinarian.
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FIRSTLINE: Apr 07, 2016
Keeping it social in the exam room. Rudely.
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FIRSTLINE: Apr 06, 2016
This veterinary receptionist had to keep her cool when a client was a little too revealing in the exam room.
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FIRSTLINE: Mar 30, 2016
Getting a cat to the clinic can be tough for clients. Teach them how to relax their fraidy cats with this handout.
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FIRSTLINE: Mar 26, 2016
A pet owner becomes the patient when he passes out during his cat’s veterinary visit.
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FIRSTLINE: Mar 25, 2016
By dvm360.com staff
Some clients just don't (or won't) see the big picture when it comes to their overweight or obese cat. Here's the data you need to be the change.
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FIRSTLINE: Mar 24, 2016
It's easy to ooh and ahh over adorable new puppies and kittens. But it's also important to prepare pet owners to meet their little fuzzball's future healthcare needs.
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FIRSTLINE: Mar 23, 2016
By dvm360.com staff
You don't want to accidentally bumble into a "Fluffy's dead" conversation. Try a memorial board to avoid treading on pet owners' feelings after a loss.
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VETERINARY ECONOMICS: Mar 23, 2016
What's old hat for your staff is a total mystery to pet owners.