Team Center - Working with clients | Firstline

Team Center - Working with clients

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dvm360.com: Jun 25, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
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FIRSTLINE: Jun 11, 2015
By dvm360.com staff
It's tempting to rush over to pet a new furry friend, but this can be scary for pets. Check out this video for do's and don'ts when it comes to meeting a new puppy. Then share it with your clients.
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FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
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VETERINARY ECONOMICS: Jun 08, 2015
By dvm360.com staff
Use your social media network to educate clients and raise awareness about flea facts and figures with these tweets and posts.
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FIRSTLINE: Jun 02, 2015
By dvm360.com staff
Helping pet owners decipher the often confusing marketing and labeling of pet foods may prevent them from making well meaning, but uneducated nutritional choices in the store aisle.
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FIRSTLINE: Jun 02, 2015
By dvm360.com staff
Once you get past the marketing and product claims, what are veterinary clients really feeding pets?
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FIRSTLINE: Jun 02, 2015
By dvm360.com staff
Provide veterinary clients with a pet food ingredient cheat sheet to better understand what's in their pets' food.
Jun 01, 2015
By dvm360.com staff
Tips, tools and resources to help you have mindful, meaningful end-of-life discussions with pet owners.
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FIRSTLINE: Jun 01, 2015
Growling can signal fear in dogs. Here’s how to teach pet owners to treat the fear instead of punishing the growl.
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FIRSTLINE: May 28, 2015
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?
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CUSTOM VETERINARY MEDIA: May 28, 2015
By dvm360.com staff
With the tips in this handout, you can help owners keep their new cat purring all the way into her senior years.
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CUSTOM VETERINARY MEDIA: May 28, 2015
By dvm360.com staff
With this handout, you can help clients get off to a good start with tips and guidelines to keep their new dog happy and healthy.
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FIRSTLINE: May 26, 2015
Emotional intelligence distinguishes great receptionists from OK front desk workers, says veterinary hospital veteran Bob Gauthier.
May 18, 2015
By dvm360.com staff
Recognizing your VIPs—Very Important Pets—with a VIP greeting is a great way to connect with clients from the minute they step into your veterinary practice.
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FIRSTLINE: May 11, 2015
Check out this common client question, then use the answer below to customize your own response that gently educates pet owners.