Team Center - Team Conflict | Firstline

Team Center - Team Conflict

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FIRSTLINE: Sep 01, 2013
By dvm360.com staff
To prepare for a meeting with your veterinary team manager, write down your thoughts. State the problem in one or two sentences. Next, list two or three specific examples with approximate dates and times. Finally, offer a positive solution. "Fire Mary" isn't what most managers want to hear. Bosses want constructive steps that can help heal your team. Start your conversation with a request that respects your manager's time:
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FIRSTLINE: Sep 01, 2013
I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!
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FIRSTLINE: Sep 01, 2013
By dvm360.com staff
How can you handle smartphones in your veterinary clinic? Plus, a poem to help employees remember to keep their phone away.
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FIRSTLINE: Aug 26, 2013
By dvm360.com staff
Need something from your veterinarian, but want to do it in the kindest, easiest way possible? Try these three tips.
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FIRSTLINE: Aug 01, 2013
By dvm360.com staff
Find out common sources of angst and learn strategies to kick conflict to the curb at your practice.
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FIRSTLINE: Aug 01, 2013
By dvm360.com staff
Do you embrace changes and new services?or flee from them? Take a look at the possible changes in store for your practice.
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DVM360 MAGAZINE: Aug 01, 2013
Will a veterinary associate's shattered video monitor lead to a shattered relationship with his employer?
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FIRSTLINE: Jul 01, 2013
By dvm360.com staff
Use these tips to deliver honest feedback to employees and coworkers.
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FIRSTLINE: Jul 01, 2013
Have an awful boss at your veterinary practice? Learn how Rachael Simmons dealt with hers.
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FIRSTLINE: Jul 01, 2013
Q: A team member hangs out in the kennel area on her phone and spends all her work time texting her boyfriend and Facebooking with friends. Some of the other team members and I end up working harder to pick up the slack. How can I tell the manager without sounding like I'm tattling?—Tempted to tattle
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FIRSTLINE: Jun 19, 2013
Who needs a functional staff anyway?
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FIRSTLINE: Jun 01, 2013
By dvm360.com staff
Q: We have an inventory item that has repeatedly been short when counted. It's a very specific eye medication ordered in limited quantities, and only a handful of clients use the medication. One of the clients has recently been sent to collections, and she happens to be related to a team member. I fear that the missing medication is walking out of the clinic in the hands of an employee. How would you recommend that I approach this employee? We are prepared to fire her for the crime, but we have no proof that she's the culprit. Help! —Suspicious of sticky fingers
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FIRSTLINE: May 01, 2013
By dvm360.com staff
For the past few years, our veterinary practice's kennel business has been declining. I recently learned that an employee pet-sits for clients on the side. The other day a client approached me in an exam room asking if I was the employee who offered pet sitting. When I told him we board pets at the clinic, he said, "Oh dear, I hope I don't get someone in trouble." In fact, the moonlighting employee gave him a tour of our kennel just last week. I realize some people want a more personal approach, but the fact that the pet sitting is a secret going on behind the owner's back bothers me. Help! —Blindsided by boarding
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FIRSTLINE: Apr 26, 2013
Clamp down on this culture killer.
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FIRSTLINE: Apr 01, 2013
By dvm360.com staff
Q: I manage a team of good workers who have a bad habit of focusing on the negative. How can I push them to put a positive spin on their bad attitudes?