Team Center - Team Conflict | Firstline

Team Center - Team Conflict

source-image
FIRSTLINE: Nov 01, 2014
Halt the tattling—and hail good attitudes—with this simple trick.
source-image
FIRSTLINE: Nov 01, 2014
Sheila Grosdidier counsels a team member battling low team morale.
source-image
FIRSTLINE: Oct 01, 2014
Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel it’s a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.—Overworked
source-image
FIRSTLINE: Sep 29, 2014
By dvm360.com staff
Q: How do I handle a difficult co-worker at the front desk?
source-image
FIRSTLINE: Sep 01, 2014
By dvm360.com staff
Peter Ainslie, CVPM, discusses how to handle conflict in your practice.
source-image
FIRSTLINE: Sep 01, 2014
Face conflict head-on to build a stronger team.
source-image
FIRSTLINE: Aug 26, 2014
Take the scalpel out of your team’s back and put everyone back to work doing the job they love—helping animals.
source-image
FIRSTLINE: Jun 05, 2014
Are you the bully at work? Take this quiz to find out if you need to make a change in your professional behaviors at your veterinary practice.
source-image
FIRSTLINE: May 31, 2014
When your workplace bully becomes unbearable, strike back with these tips--before the situation gets grizzly. Check out these seven species of bullies—and tips to bear down.
source-image
FIRSTLINE: Apr 30, 2014
Turn a Debbie Downer's frown upside down and create positive energy to help your veterinary team members embrace change.
source-image
FIRSTLINE: Apr 30, 2014
By dvm360.com staff
One of our coworkers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?—Sold out
source-image
FIRSTLINE: Apr 25, 2014
By dvm360.com staff
Fighting a Debbie Downer in your veterinary practice? Watch practice manager Leslie Boudreau, BAS, RVT, CVPM, explain how to turn Debbie's frown upside down.
source-image
FIRSTLINE: Apr 10, 2014
One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out
source-image
FIRSTLINE: Apr 01, 2014
By dvm360.com staff
Are you managing or micromanaging your veterinary team? Take this quiz to find out:
source-image
FIRSTLINE: Mar 31, 2014
Watch your team members wilt before your eyes with these steps to push, bully and completely overwhelm them. Then read these team tips to heal the breaks.