Team Center - Team Conflict | Firstline

Team Center - Team Conflict

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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
As Stuart Smalley would say, "I'm good enough, I'm smart enough, and doggone it, people like me!" Since most of us don't get out of bed each morning repeating this phrase, let your teammates remind you with this activity.
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FIRSTLINE: Jul 14, 2015
By dvm360.com staff
This activity helps stimulate team members to enact the old adage "treat others as you like to be treated." Each member of the team takes a few minutes to list possible ways they would finish the sentence, "I like it when people are ..."
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FIRSTLINE: Jul 14, 2015
Try these boredom busters to bring the fun back to your team training meetings.
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FIRSTLINE: Jul 09, 2015
Stop barking at coworkers and avoid the phrases that increase the chances your team will snap. Then practice communication that tames team members' tempers and enjoy a happier workday together.
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FIRSTLINE: Jun 10, 2015
Are you a misunderstood member of the youth culture or a frustrated manager? Learn how to work together in harmony. (Hint: Millennials want more than a paycheck.)
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FIRSTLINE: Jun 10, 2015
The contagion: Cliques. These groups of employees seem to band together for their common good—not to be confused with the common good of the veterinary practice.
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dvm360.com: Mar 13, 2015
Guest host Dr. Sarah Wooten relates a real life tale of being bullied in the veterinary clinic, and shares expert advice from Sheila Grosdidier, RVT.
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FIRSTLINE: Dec 01, 2014
You’re set to make big changes to improve your dental program. One teensy problem—you’ve got to face your stick-in-the-mud team member who resists change.
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FIRSTLINE: Nov 01, 2014
Use these checklists and advice to learn what motivates your team—and what gets their back up. Hint: You can copy these lists and leave them on your boss’s desk.
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FIRSTLINE: Nov 01, 2014
Sheila Grosdidier counsels a team member battling low team morale.
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FIRSTLINE: Nov 01, 2014
Halt the tattling—and hail good attitudes—with this simple trick.
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FIRSTLINE: Oct 01, 2014
Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel it’s a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.—Overworked
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FIRSTLINE: Sep 29, 2014
By dvm360.com staff
Q: How do I handle a difficult co-worker at the front desk?
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FIRSTLINE: Sep 01, 2014
Face conflict head-on to build a stronger team.