Team Center - Team Communication | Firstline

Team Center - Team Communication

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FIRSTLINE: Jul 01, 2008
Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.
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FIRSTLINE: Jul 01, 2008
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
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FIRSTLINE: Jul 01, 2008
Learn to take the sting out of verbal darts and head off conflicts with co-workers.
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FIRSTLINE: Jun 01, 2008
Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.
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FIRSTLINE: Jun 01, 2008
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Use this questionnaire to help employees assess their roles and performance in your practice.
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FIRSTLINE: Jun 01, 2008
Show your new team members you're working to make their jobs easier and provide the best service and care.
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FIRSTLINE: Jun 01, 2008
Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.
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FIRSTLINE: Jun 01, 2008
You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.
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FIRSTLINE: Jun 01, 2008
Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection?
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FIRSTLINE: Jun 01, 2008
Q. How do I inspire an uninspired team member?
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FIRSTLINE: Jun 01, 2008
After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
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FIRSTLINE: May 20, 2008
Learn how to encourage your doctor or manager to pursue an idea for change with you.
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FIRSTLINE: May 01, 2008
He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.