Team Center - Team Communication | Firstline

Team Center - Team Communication

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FIRSTLINE: Jun 01, 2008
After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
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FIRSTLINE: May 20, 2008
Learn how to encourage your doctor or manager to pursue an idea for change with you.
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FIRSTLINE: May 01, 2008
He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.
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FIRSTLINE: May 01, 2008
Q. How can we make sure we capture all the services performed during appointments?
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FIRSTLINE: May 01, 2008
Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.
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FIRSTLINE: Apr 01, 2008
Move over, Steelers, there's a new team in town.
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
Some team members consistently resist the policy and procedural changes I make for our practice, but their peers get them on board with no problem. How can I change this?
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FIRSTLINE: Apr 01, 2008
How you deliver information may be overriding your message—and preventing colleagues and clients from hearing you clearly. Learn how to improve your presentation and earn their respect.
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FIRSTLINE: Mar 12, 2008
By dvm360.com staff
Team members with different roles answer the question, "What can your team do to make your job easier for you?"
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FIRSTLINE: Mar 01, 2008
Q When I ask my co-workers for help, they seem receptive but never follow through. What should I do?
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FIRSTLINE: Mar 01, 2008
Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.
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FIRSTLINE: Mar 01, 2008
It's time to bare your sole to team members and share what rubs you the wrong way. Use these tips and insights to put your team on an even heel.
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FIRSTLINE: Mar 01, 2008
She's a workaholic. He doesn't get the rules. She wants a steady, independent work environment, while he prefers lots of activity and public recognition. Here's a quick guide to the care and feeding of team members from different generations.