Team Center - Team Communication | Firstline

Team Center - Team Communication

source-image
FIRSTLINE: May 01, 2008
Q. How can we make sure we capture all the services performed during appointments?
source-image
FIRSTLINE: May 01, 2008
Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.
source-image
FIRSTLINE: Apr 01, 2008
Move over, Steelers, there's a new team in town.
source-image
FIRSTLINE: Apr 01, 2008
By dvm360.com staff
I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?
source-image
FIRSTLINE: Apr 01, 2008
By dvm360.com staff
Some team members consistently resist the policy and procedural changes I make for our practice, but their peers get them on board with no problem. How can I change this?
source-image
FIRSTLINE: Apr 01, 2008
How you deliver information may be overriding your message—and preventing colleagues and clients from hearing you clearly. Learn how to improve your presentation and earn their respect.
source-image
FIRSTLINE: Mar 12, 2008
By dvm360.com staff
Team members with different roles answer the question, "What can your team do to make your job easier for you?"
source-image
FIRSTLINE: Mar 01, 2008
Q When I ask my co-workers for help, they seem receptive but never follow through. What should I do?
source-image
FIRSTLINE: Mar 01, 2008
Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.
source-image
FIRSTLINE: Mar 01, 2008
It's time to bare your sole to team members and share what rubs you the wrong way. Use these tips and insights to put your team on an even heel.
source-image
FIRSTLINE: Mar 01, 2008
She's a workaholic. He doesn't get the rules. She wants a steady, independent work environment, while he prefers lots of activity and public recognition. Here's a quick guide to the care and feeding of team members from different generations.
source-image
FIRSTLINE: Mar 01, 2008
Everyone's bound to disagree sometimes, but it becomes everyone's problem when issues aren't resolved quickly, says Pam Weakley, a Firstline Editorial Advisory Board member and the practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.
source-image
FIRSTLINE: Jan 01, 2008
Use these targeted tactics to chisel away at team members' bad behavior and heigh-ho poor performance right out of your practice.
source-image
FIRSTLINE: Jan 01, 2008
By dvm360.com staff
We rehired a team member after she had a baby and she's implemented a nursing regimen at work. At lunch, she nurses in her car with her undergarments visible or on the side lawn of the practice parking lot. Then she pumps—in our doctor's office. The rest of the staff is uncomfortable, and we would like to encourage discretion while still supporting her decision to nurse her child. How do I approach this employee?
source-image
FIRSTLINE: Sep 01, 2007
You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script: