Team Center - Team Communication | Firstline

Team Center - Team Communication

Oct 07, 2014
By dvm360.com staff
Expert advice on handling issues that are anything but black and white.
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FIRSTLINE: Oct 01, 2014
Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel it’s a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.—Overworked
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VETERINARY ECONOMICS: Sep 16, 2014
By dvm360.com staff
Although associate veterinarians may not manage or own the practice, Denise Tumblin, CPA, says there are several ways they can—and should— motivate team members.
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FIRSTLINE: Sep 01, 2014
Face conflict head-on to build a stronger team.
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FIRSTLINE: Sep 01, 2014
By dvm360.com staff
Peter Ainslie, CVPM, discusses how to handle conflict in your practice.
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FIRSTLINE: Aug 26, 2014
Take the scalpel out of your team’s back and put everyone back to work doing the job they love—helping animals.
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FIRSTLINE: Aug 05, 2014
When this veterinary team suffered three devastating losses in short succession, they found ways to channel their losses to support each other and help pets and pet owners in need.
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FIRSTLINE: Aug 01, 2014
Improve client compliance with dental care using these "ahhh-worthy" sample scripts at your next veterinary team meeting.
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FIRSTLINE: May 31, 2014
When your workplace bully becomes unbearable, strike back with these tips--before the situation gets grizzly. Check out these seven species of bullies—and tips to bear down.
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FIRSTLINE: Apr 30, 2014
By dvm360.com staff
One of our coworkers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?—Sold out
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FIRSTLINE: Apr 30, 2014
Turn a Debbie Downer's frown upside down and create positive energy to help your veterinary team members embrace change.
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FIRSTLINE: Apr 01, 2014
By dvm360.com staff
Are you managing or micromanaging your veterinary team? Take this quiz to find out:
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FIRSTLINE: Mar 31, 2014
Watch your team members wilt before your eyes with these steps to push, bully and completely overwhelm them. Then read these team tips to heal the breaks.
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FIRSTLINE: Mar 01, 2014
Use these 10 tips from pets to breed positive attitudes and eliminate negativity in your veterinary team.
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FIRSTLINE: Feb 01, 2014
Get the inside scoop on veterinary practice managers' pay and benefits.