Team Center - Team Communication | Firstline

Team Center - Team Communication

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FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
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VETERINARY ECONOMICS: Nov 20, 2014
By dvm360.com staff
Video isn't "big brother"—it's a viable teaching tool.
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FIRSTLINE: Nov 01, 2014
Sheila Grosdidier counsels a team member battling low team morale.
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FIRSTLINE: Nov 01, 2014
Halt the tattling—and hail good attitudes—with this simple trick.
Oct 07, 2014
By dvm360.com staff
Expert advice on handling issues that are anything but black and white.
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FIRSTLINE: Oct 01, 2014
Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel it’s a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.—Overworked
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VETERINARY ECONOMICS: Sep 16, 2014
By dvm360.com staff
Although associate veterinarians may not manage or own the practice, Denise Tumblin, CPA, says there are several ways they can—and should— motivate team members.
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FIRSTLINE: Sep 01, 2014
Face conflict head-on to build a stronger team.
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FIRSTLINE: Sep 01, 2014
By dvm360.com staff
Peter Ainslie, CVPM, discusses how to handle conflict in your practice.
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FIRSTLINE: Aug 26, 2014
Take the scalpel out of your team’s back and put everyone back to work doing the job they love—helping animals.
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FIRSTLINE: Aug 05, 2014
When this veterinary team suffered three devastating losses in short succession, they found ways to channel their losses to support each other and help pets and pet owners in need.
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FIRSTLINE: Aug 01, 2014
Improve client compliance with dental care using these "ahhh-worthy" sample scripts at your next veterinary team meeting.
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FIRSTLINE: May 31, 2014
When your workplace bully becomes unbearable, strike back with these tips--before the situation gets grizzly. Check out these seven species of bullies—and tips to bear down.
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FIRSTLINE: Apr 30, 2014
By dvm360.com staff
One of our coworkers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?—Sold out
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FIRSTLINE: Apr 30, 2014
Turn a Debbie Downer's frown upside down and create positive energy to help your veterinary team members embrace change.