Do you struggle to remember all of the mountains you've climbed when it's time for your performance review? Use this simple solution from Katherine Dobbs, RVT, the director of client services at Gulf Coast Veterinary Internists and Critical Care in Houston: Track your goals and accomplishments with a weekly activity report.
Do chatty clients drive you batty? Does a dusty counter or paw prints on a newly washed floor raise your hackles? A 2005 AVHC Veterinary Team Study shows difficult clients, lack of recognition, and co-workers with bad attitudes top the list of your colleagues' frustrations.
Looking for a new way to keep your team motivated? When team members at Franklin County Animal Hospital Inc., in Rocky Mount, Va., got into a rut, they adopted an idea from 1001 Ways to Energize Employees by Bob Nelson (Workman Publishing Co., 1997), and modified it to fit their practice.