Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel it’s a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.—Overworked
Is there a bleep in your veterinary practice's internal mission statement--and does it motivate you? Business Channel Director Brendan Howard shares one practice's mission statement from Shawn McVey's preconvention seminar, "Hit Your Hospital's 'Refresh' Button: Pathway Planning for a New Future" at CVC Washington D.C.