Team Center - Skill Builder | Firstline

Team Center - Skill Builder

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FIRSTLINE: Oct 01, 2005
Don't let that next phone call be the client who got away. Use these tips from Sally Hickey, a receptionist at Short Pump Animal Hospital in Richmond, Va.
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FIRSTLINE: Aug 01, 2005
Whether you answer the phone twice a day or twice a minute, these tips will help you handle a range of calls with finesse and keep conflict with clients to a minimum.