Team Center - Money Matters | Firstline

Team Center - Money Matters

source-image
FIRSTLINE: Mar 02, 2017
When the client can’t pay, know what to do and say. Expert and CVC speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.
source-image
FIRSTLINE: Jan 09, 2017
The Veterinary Hospital Managers Association shares Insider's Insights data on who's talking to pet owners about financing options—and when they're broaching the topic.
Oct 26, 2016
Bad words matter. And you could be turning off veterinary clients with these weak words and phrases. Use these sample scripts for a fresh approach to dental care.
source-image
FIRSTLINE: Oct 21, 2016
This Firstline reader wonders about the right approach to handling missed charges after the veterinary client has left the hospital. Bash Halow weighs in.
source-image
FIRSTLINE: Sep 15, 2016
By dvm360.com staff
Hey, practice owners: Sometimes a day off is worth more than a $5 Starbucks gift card to a veterinary team member. This manager figured that out.
source-image
VETERINARY ECONOMICS: Sep 13, 2016
Consider these scripts when fielding questions from veterinary clients about the cost of flea, tick and heartworm preventives.
source-image
FIRSTLINE: Aug 15, 2016
By dvm360.com staff
We're not selling you on pet insurance here. But if you're sold on pet insurance and want your veterinary clients sold on it too, here are steps to make that happen.
source-image
FIRSTLINE: Aug 05, 2016
By dvm360.com staff
Cut through the excuses. Here’s help to slice through your most dreaded challenges and use ninja-like moves to make mincemeat of any obstacles blocking your way.
source-image
FIRSTLINE: Aug 04, 2016
If you find yourself grumbling about pet owners in poverty, try getting personal instead of judgmental and replace worries over the feasibility of veterinary care with options for flexibility.
source-image
FIRSTLINE: Jul 10, 2016
By dvm360.com staff
If team members are fleeing your veterinary practice, it just might be for one of these reasons--their top 10 frustrations in practice.
source-image
FIRSTLINE: Jun 15, 2016
You can feel divine about veterinary merchandising by offering just the right stuff to enhance your patients' lives.
 
VETTED: Jun 03, 2016
By dvm360.com staff
This survey answers the question (maybe) of who has better credit: cat owners or dog owners?
source-image
FIRSTLINE: May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
source-image
Nationwide: Dec 24, 2015
By dvm360.com staff
Your veterinary team knows all about the health of your patients, but what about the health of your veterinary practice? In this Team Meeting in a Box, you'll look at the condition of your financials and your operations and then treat them with new ideas and strategies.
source-image
FIRSTLINE: Dec 24, 2015
Second graders rescued Shingle the cat when he was stuck on top of their school's roof. And a wellness plan rescued these underprivileged students when they decided to adopt the cat and provide for his veterinary care.