I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?