Team Center - Efficiency | Firstline

Team Center - Efficiency

source-image
FIRSTLINE: Mar 01, 2007
Does dingy, drab, or dungeon-like describe your practice? It might be time for a makeover. Use these quick and thrifty ideas to take your practice from blah to beautiful.
source-image
FIRSTLINE: Mar 01, 2007
Do your prescription call-ins get lost in the paperwork on the doctor's desk? Marty Strauss, the practice manager for St. Charles Veterinary Clinic in St. Charles, Ill., recommends using colored paper to highlight medication refills.
source-image
FIRSTLINE: Mar 01, 2007
By dvm360.com staff
Every day at our practice is a scheduling nightmare, and our doctor just does not see the problem. Our practice is open from 7 a.m. to 7 p.m. We accept drop-offs from 7 to 8 a.m., but our doctor refuses to schedule a team member that early. He says he'll help clients, but when my manager and I arrive at 7:30 a.m., clients are waiting and upset. My doctor also complains if he has to pay us overtime, but if someone comes to the door or calls at 6:55 p.m., he lets them in. I understand he wants to generate revenue and help the pet, but whether it's an ear infection, an abscess, dental care, or a hot spot, he wants to treat the pet immediately. How can we run an efficient, regularly scheduled hospital?
source-image
FIRSTLINE: Mar 01, 2007
Is your practice ready for a disaster? Even when your team members and patients are safe, fires and tornadoes may destroy critical records that help you match pets with their owners.
source-image
FIRSTLINE: Jan 01, 2007
You reach for the nail clippers and ? gone. Foiled again. It's anyone's guess whether they're stuffed in someone's scrub pocket or they've slithered underneath the counter in the lab again.
source-image
FIRSTLINE: Jan 01, 2007
With six exam rooms, it could be difficult for the team at Nassau Veterinary Clinic in Nassau, N.Y., to keep track of which doctors are in each room.
source-image
FIRSTLINE: Jan 01, 2007
Do client notes disappear after you paper clip them to a patient chart? Do your blood work or hospital notes sneak into the wrong file? Maybe it's time to kick the paper clip habit, says Jean Weaver, hospital administrator at Catawba Animal Clinic in Rock Hill, S.C. "Our doctors would use two or three clips on charts to try to keep notes and educational materials together," Weaver says. "These notes would inevitably fall off or become attached to another chart in the discharge box."
source-image
FIRSTLINE: Jan 01, 2007
Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?
source-image
FIRSTLINE: Sep 01, 2006
Want to get more done in less time? Plan for efficiency with these one-step-at-a-time solutions.
source-image
FIRSTLINE: Sep 01, 2006
I work in a new practice and everyone is used to different protocols. How can we get on the same page?
source-image
FIRSTLINE: Feb 01, 2006
Your veterinarian didn't go to school to learn to be a technician, receptionist, or practice manager, so don't let her act like one. Make her do her job--so you can do yours.
source-image
FIRSTLINE: Dec 01, 2005
A++ clients make appointments the day they get your postcard, call, or e-mail. Here's how to help the others make the grade.
source-image
FIRSTLINE: Dec 01, 2005
By dvm360.com staff
Reorganizing staff members' responsibilities may help you better control your crowded reception area and improve client satisfaction. At least, that's what Jennifer Hoffman, hospital manager at Murrells Inlet Veterinary Hospital in Murrells Inlet, S.C., found.
source-image
FIRSTLINE: Oct 01, 2005
End-of-the-day surgery releases can bring chaos and confusion to even the most organized veterinary teams. That's why team members at Rock Road Animal Hospital in St. Louis, Mo., developed a system to route clients through the checkout process before they're reunited with their pets.
source-image
FIRSTLINE: Oct 01, 2005
Use these timesaving tips to stay on schedule and keep your entire team afloat when disruptions threaten to throw your day dangerously off course.