Team Center - Efficiency | Firstline

Team Center - Efficiency

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FIRSTLINE: Jan 01, 2007
Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?
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FIRSTLINE: Sep 01, 2006
Want to get more done in less time? Plan for efficiency with these one-step-at-a-time solutions.
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FIRSTLINE: Sep 01, 2006
I work in a new practice and everyone is used to different protocols. How can we get on the same page?
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FIRSTLINE: Feb 01, 2006
Your veterinarian didn't go to school to learn to be a technician, receptionist, or practice manager, so don't let her act like one. Make her do her job--so you can do yours.
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FIRSTLINE: Dec 01, 2005
A++ clients make appointments the day they get your postcard, call, or e-mail. Here's how to help the others make the grade.
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FIRSTLINE: Dec 01, 2005
By dvm360.com staff
Reorganizing staff members' responsibilities may help you better control your crowded reception area and improve client satisfaction. At least, that's what Jennifer Hoffman, hospital manager at Murrells Inlet Veterinary Hospital in Murrells Inlet, S.C., found.
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FIRSTLINE: Oct 01, 2005
End-of-the-day surgery releases can bring chaos and confusion to even the most organized veterinary teams. That's why team members at Rock Road Animal Hospital in St. Louis, Mo., developed a system to route clients through the checkout process before they're reunited with their pets.
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FIRSTLINE: Oct 01, 2005
Use these timesaving tips to stay on schedule and keep your entire team afloat when disruptions threaten to throw your day dangerously off course.
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FIRSTLINE: Oct 01, 2005
Dr. X is running behind–again. But you don't want to interrupt him in front of the client. Here's an easy solution: Get him a pager. Shelly Hiemer, CVT, a technician at AMVET in Otsego, Minn., says her doctor chose to carry one so staff members could notify him when problems arise without interrupting. Then they developed a message system to indicate the degree of emergency. For example, if the team pages the doctor with number 33, he has 10 minutes to wrap up and get to the next client. Number 66 means he only has five minutes, and 99 means it's an emergency.
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FIRSTLINE: Oct 01, 2005
I'm the first person in the office every morning, and the evening staff always leaves messes for me to clean up. How can I encourage them to pull their weight?
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FIRSTLINE: Sep 27, 2005
By dvm360.com staff
A medical record audit is the best way to measure how much money your practice is leaking.
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FIRSTLINE: Sep 01, 2005
By dvm360.com staff
Use this form to record your findings when you review medical records for missed charges.
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FIRSTLINE: Aug 01, 2005
Anyone who's managed inventory knows it's tough to find the right balance of products without storing too much—or too little. These tips take the ache out of tracking, ordering, and stocking.
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FIRSTLINE: Aug 01, 2005
By dvm360.com staff
Use these quick strategies to make your days go more smoothly.