Team Center - Doctor Conflict | Firstline

Team Center - Doctor Conflict

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FIRSTLINE: Jun 01, 2008
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
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FIRSTLINE: May 01, 2008
He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
Here you are, stuck in the middle again. It's easy to feel hopeless when you've been gnawed on, chewed up, and spit back out. Use these tips to break free from the tug of war between your bosses.
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FIRSTLINE: Mar 01, 2008
Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.
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FIRSTLINE: Jan 01, 2008
Use these targeted tactics to chisel away at team members' bad behavior and heigh-ho poor performance right out of your practice.
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FIRSTLINE: Sep 01, 2007
Before you punt the ball on your relationship with your boss, consider whether you can gain ground with a little coaching. Then tackle any sore spots with these six strategies.
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FIRSTLINE: Sep 01, 2007
You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:
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FIRSTLINE: Sep 01, 2007
By dvm360.com staff
Our mixed animal practice is co-owned by one part-time and one full-time veterinarian. The part-time doctor handles the administrative duties, but she regularly arrives late and leaves early. The result: Our practice doesn't function smoothly and we're constantly operating in crisis mode. What can our team do?
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FIRSTLINE: Mar 01, 2007
By dvm360.com staff
Every day at our practice is a scheduling nightmare, and our doctor just does not see the problem. Our practice is open from 7 a.m. to 7 p.m. We accept drop-offs from 7 to 8 a.m., but our doctor refuses to schedule a team member that early. He says he'll help clients, but when my manager and I arrive at 7:30 a.m., clients are waiting and upset. My doctor also complains if he has to pay us overtime, but if someone comes to the door or calls at 6:55 p.m., he lets them in. I understand he wants to generate revenue and help the pet, but whether it's an ear infection, an abscess, dental care, or a hot spot, he wants to treat the pet immediately. How can we run an efficient, regularly scheduled hospital?
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FIRSTLINE: Nov 01, 2006
Feeling prickly about the new associate? You play a part in her success, so try to make her feel welcome.
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FIRSTLINE: Feb 01, 2006
Your veterinarian didn't go to school to learn to be a technician, receptionist, or practice manager, so don't let her act like one. Make her do her job--so you can do yours.
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FIRSTLINE: Oct 01, 2005
Favoritism, morale problems, unbearable associates–sometimes the doctor just doesn't see the issue. Use these strategies to clean off the doctor's rose-colored glasses, without making him or her mad.
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FIRSTLINE: Aug 01, 2005
The practice owner won't invest in a piece of new equipment that I think we really need. How can I convince her to buy?