Team Center - Doctor Conflict | Firstline

Team Center - Doctor Conflict

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FIRSTLINE: Mar 01, 2008
Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.
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FIRSTLINE: Jan 01, 2008
Use these targeted tactics to chisel away at team members' bad behavior and heigh-ho poor performance right out of your practice.
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FIRSTLINE: Sep 01, 2007
Before you punt the ball on your relationship with your boss, consider whether you can gain ground with a little coaching. Then tackle any sore spots with these six strategies.
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FIRSTLINE: Sep 01, 2007
You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:
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FIRSTLINE: Sep 01, 2007
By dvm360.com staff
Our mixed animal practice is co-owned by one part-time and one full-time veterinarian. The part-time doctor handles the administrative duties, but she regularly arrives late and leaves early. The result: Our practice doesn't function smoothly and we're constantly operating in crisis mode. What can our team do?
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FIRSTLINE: Mar 01, 2007
By dvm360.com staff
Every day at our practice is a scheduling nightmare, and our doctor just does not see the problem. Our practice is open from 7 a.m. to 7 p.m. We accept drop-offs from 7 to 8 a.m., but our doctor refuses to schedule a team member that early. He says he'll help clients, but when my manager and I arrive at 7:30 a.m., clients are waiting and upset. My doctor also complains if he has to pay us overtime, but if someone comes to the door or calls at 6:55 p.m., he lets them in. I understand he wants to generate revenue and help the pet, but whether it's an ear infection, an abscess, dental care, or a hot spot, he wants to treat the pet immediately. How can we run an efficient, regularly scheduled hospital?
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FIRSTLINE: Nov 01, 2006
Feeling prickly about the new associate? You play a part in her success, so try to make her feel welcome.
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FIRSTLINE: Feb 01, 2006
Your veterinarian didn't go to school to learn to be a technician, receptionist, or practice manager, so don't let her act like one. Make her do her job--so you can do yours.
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FIRSTLINE: Oct 01, 2005
Favoritism, morale problems, unbearable associates–sometimes the doctor just doesn't see the issue. Use these strategies to clean off the doctor's rose-colored glasses, without making him or her mad.
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FIRSTLINE: Aug 01, 2005
The practice owner won't invest in a piece of new equipment that I think we really need. How can I convince her to buy?