Team Center - Doctor Conflict | Firstline

Team Center - Doctor Conflict

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FIRSTLINE: Oct 01, 2008
By dvm360.com staff
A few boss-related problems are best solved by finding a new boss. Here are a few examples.
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FIRSTLINE: Oct 01, 2008
Hiding behind your boss's lion's roar might be a timid kitten. Coax out your boss's softer side.
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FIRSTLINE: Oct 01, 2008
No matter the shape or size of your practice, odds are you share boss-related annoyances with other team members.
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FIRSTLINE: Jul 01, 2008
Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves.
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FIRSTLINE: Jul 01, 2008
No more drama.
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FIRSTLINE: Jul 01, 2008
Review these techniques to help you prepare for your next encounter with aggressive clients.
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FIRSTLINE: Jul 01, 2008
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
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FIRSTLINE: Jun 01, 2008
Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.
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FIRSTLINE: May 01, 2008
He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
Here you are, stuck in the middle again. It's easy to feel hopeless when you've been gnawed on, chewed up, and spit back out. Use these tips to break free from the tug of war between your bosses.
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FIRSTLINE: Mar 01, 2008
Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.
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FIRSTLINE: Jan 01, 2008
Use these targeted tactics to chisel away at team members' bad behavior and heigh-ho poor performance right out of your practice.
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FIRSTLINE: Sep 01, 2007
Before you punt the ball on your relationship with your boss, consider whether you can gain ground with a little coaching. Then tackle any sore spots with these six strategies.
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FIRSTLINE: Sep 01, 2007
You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script: