Does your team argue instead of looking for solutions? Could your team use help handling upset clients? If so, this Team Meeting in a Box is for you. The tools teach how to communicate during conflict.
My well-meaning boss will frequently say to a team member who isn't performing up to par, "You should be more like (another employee)." I've seen the team member not only take offense to the boss's statement but also feel resentment toward the other employee for being the favorite. Does this management approach have any real positives?