Team Center - Client Service | Firstline

Team Center - Client Service

Jul 01, 2008
By dvm360.com staff
Kara answers questions about urinary problems
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FIRSTLINE: Jun 01, 2008
Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
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FIRSTLINE: Jun 01, 2008
When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:
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FIRSTLINE: Jun 01, 2008
What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.
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FIRSTLINE: Jun 01, 2008
After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
Jun 01, 2008
By dvm360.com staff
Kara answers questions about the minced diet.
Jun 01, 2008
A referral is one of the highest compliments an organization can receive and, as such, deserves recognition.
Jun 01, 2008
By dvm360.com staff
Use this form to educate clients about your wellness schedule for cats.
Jun 01, 2008
By dvm360.com staff
Use this form to educate your clients about the stages of dental disease.
Jun 01, 2008
By dvm360.com staff
Use this client education form to educate clients about the care their pet receives during a dental appointment.
Jun 01, 2008
A free client and public education seminar held at least once a year is a tremendous practice builder.
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FIRSTLINE: Jun 01, 2008
Q. Our practice is getting busier. How can we keep a personal touch?