Team Center - Client Service | Firstline

Team Center - Client Service

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FIRSTLINE: Mar 01, 2008
By dvm360.com staff
My team members are anxious about calling clients for third reminders. Can you offer a sample script to make these awkward conversations a little easier?
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FIRSTLINE: Jan 01, 2008
Use these tips to tune in to the needs of your clients with disabilities—and help them offer top-notch care for their animal companions.
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FIRSTLINE: Jan 01, 2008
Mrs. Busibodi's eyes say she's examining your tastefully displayed practice brochure, but her dog-like hearing is tuned to eavesdrop so she can catch all the juicy details about Mr. Neverpay's past-due account.
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FIRSTLINE: Jan 01, 2008
Q How can we prepare clients for unexpected costs that result from problems found during dental cleanings?
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FIRSTLINE: Jan 01, 2008
An angry client taught me to probe deeper to uncover the real reason behind his seemingly unreasonable behavior.
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FIRSTLINE: Dec 01, 2007
Older clients may need a little extra care and attention to ensure a happy veterinary experience. Here's what you can do to help them help their pets.
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FIRSTLINE: Dec 01, 2007
Twenty-nine days just aren't enough to get all of your clients on board with dental care. So let's promote dental health for pets year-round with a program to raise awareness.
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FIRSTLINE: Dec 01, 2007
By dvm360.com staff
Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.
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FIRSTLINE: Jun 01, 2007
By dvm360.com staff
There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.
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FIRSTLINE: Apr 01, 2007
By dvm360.com staff
Use this list of giveaways to boost your marketing reach.
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FIRSTLINE: Apr 01, 2007
After a loss, take these steps to recognize clients' special relationships with their pets.
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FIRSTLINE: Oct 01, 2005
It only takes a little extra effort to make pet owners feel special. The benefit: happy, loyal clients who appreciate your care.