Team Center - Client Service | Firstline

Team Center - Client Service

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FIRSTLINE: Apr 01, 2008
Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?
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FIRSTLINE: Apr 01, 2008
Patients and clients feel at home at Colorado Canine Orthopedics in Colorado Springs, Colo.
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
Happy clients stay with your practice and promote your services to others. Use these tips to please pet owners and build a good vibe on the grapevine.
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FIRSTLINE: Apr 01, 2008
The team at Countryside Veterinary Clinic in Carthage, N.Y., knows how to captivate their audience.
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CVC IN WASHINGTON, D.C. PROCEEDINGS: Apr 01, 2008
8 out of 10 jobs in the Unites States are currently client/customer service oriented.
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CUSTOM VETERINARY MEDIA: Apr 01, 2008
By dvm360.com staff
You can reduce infection rates by formulating a comprehensive parasite prevention program for your patients, a strategy recommended by the Companion Animal Parasite Council (CAPC), American Association of Veterinary Parasitologists, and Centers for Disease Control and Prevention.
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FIRSTLINE: Mar 01, 2008
By dvm360.com staff
My team members are anxious about calling clients for third reminders. Can you offer a sample script to make these awkward conversations a little easier?
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FIRSTLINE: Jan 01, 2008
Use these tips to tune in to the needs of your clients with disabilities—and help them offer top-notch care for their animal companions.
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FIRSTLINE: Jan 01, 2008
Mrs. Busibodi's eyes say she's examining your tastefully displayed practice brochure, but her dog-like hearing is tuned to eavesdrop so she can catch all the juicy details about Mr. Neverpay's past-due account.
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FIRSTLINE: Jan 01, 2008
Q How can we prepare clients for unexpected costs that result from problems found during dental cleanings?
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FIRSTLINE: Jan 01, 2008
An angry client taught me to probe deeper to uncover the real reason behind his seemingly unreasonable behavior.
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FIRSTLINE: Dec 01, 2007
Older clients may need a little extra care and attention to ensure a happy veterinary experience. Here's what you can do to help them help their pets.
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FIRSTLINE: Dec 01, 2007
Twenty-nine days just aren't enough to get all of your clients on board with dental care. So let's promote dental health for pets year-round with a program to raise awareness.
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FIRSTLINE: Dec 01, 2007
By dvm360.com staff
Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.