Team Center - Client Service | Firstline

Team Center - Client Service

Jun 01, 2008
By dvm360.com staff
Use this client education form to educate clients about the care their pet receives during a dental appointment.
Jun 01, 2008
A free client and public education seminar held at least once a year is a tremendous practice builder.
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FIRSTLINE: Jun 01, 2008
Q. Our practice is getting busier. How can we keep a personal touch?
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FIRSTLINE: May 01, 2008
Q. How should we handle a client who seems obsessed with repeating diagnostic tests?
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FIRSTLINE: May 01, 2008
Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.
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FIRSTLINE: May 01, 2008
Q. How can we make sure we capture all the services performed during appointments?
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FIRSTLINE: May 01, 2008
Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.
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FIRSTLINE: May 01, 2008
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
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FIRSTLINE: May 01, 2008
Q. What do you do when clients say at checkout they want to pay later?
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FIRSTLINE: May 01, 2008
Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.
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FIRSTLINE: Apr 22, 2008
Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.
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FIRSTLINE: Apr 01, 2008
Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?
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FIRSTLINE: Apr 01, 2008
Patients and clients feel at home at Colorado Canine Orthopedics in Colorado Springs, Colo.
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
Happy clients stay with your practice and promote your services to others. Use these tips to please pet owners and build a good vibe on the grapevine.
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FIRSTLINE: Apr 01, 2008
The team at Countryside Veterinary Clinic in Carthage, N.Y., knows how to captivate their audience.