Team Center - Client Service | Firstline

Team Center - Client Service

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FIRSTLINE: Jan 01, 2009
Should it be mandatory?
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FIRSTLINE: Jan 01, 2009
Make a guide dog's initial visit run smoothly.
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FIRSTLINE: Jan 01, 2009
By dvm360.com staff
Stress the importance of year-round protection.
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FIRSTLINE: Jan 01, 2009
By dvm360.com staff
Don't let clients unknowingly sabotage their pets' diet trials. Explain the reasons behind food eliminations and stress the importance of at-home compliance.
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FIRSTLINE: Jan 01, 2009
See how one copper-colored pit bull charmed an entire practice and found her own pot of gold—a loving family.
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FIRSTLINE: Dec 04, 2008
Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers.
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FIRSTLINE: Dec 01, 2008
By dvm360.com staff
It's your job to help pets, so it's also your job to help clients—without judging them.
Dec 01, 2008
Communication is not just verbal; your actions are also critical to getting the message across. Consider the following ways to communicate value:
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FIRSTLINE: Dec 01, 2008
By dvm360.com staff
Show clients you appreciate their business with these simple gestures.
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FIRSTLINE: Dec 01, 2008
Be sure to address pets' troubling behaviors.
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FIRSTLINE: Dec 01, 2008
You've heard flimsy explanations for why pet owners can't comply. Climb above these "weak" reasons by getting down to the legitimate concerns.
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FIRSTLINE: Dec 01, 2008
What's the protocol for stray and injured animals brought to a clinic? Who pays for treatment?
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FIRSTLINE: Dec 01, 2008
By dvm360.com staff
When you hear a laughable excuse, laughing is the last thing you should do.
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FIRSTLINE: Dec 01, 2008
By dvm360.com staff
Tricks to keep dogs from trying to run out the exam room door.
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FIRSTLINE: Nov 01, 2008
By dvm360.com staff
Try this winning team-building activity.