Team Center - Client Service | Firstline

Team Center - Client Service

Aug 01, 2008
By dvm360.com staff
Kara answers questions about transitiong pets to different types of food
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FIRSTLINE: Jul 22, 2008
By dvm360.com staff
Use this client education form to teach pet owners about the blood work your veterinary practice recommends.
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FIRSTLINE: Jul 01, 2008
You: Hello, Ms. Worrysome.
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FIRSTLINE: Jul 01, 2008
Review these techniques to help you prepare for your next encounter with aggressive clients.
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FIRSTLINE: Jul 01, 2008
Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.
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FIRSTLINE: Jul 01, 2008
How do we tell clients we can't help them when they can't pay for the care their pet receives?
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FIRSTLINE: Jul 01, 2008
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
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IAMS NUTRITION INSIDER: Jul 01, 2008
The article breaks down the method and results of a double-blind study that compares the performance of three commercial veterinary diets during in-home management of clinical signs in atopic dogs. Also included Case study Cindy
Jul 01, 2008
By dvm360.com staff
Kara answers questions about urinary problems
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FIRSTLINE: Jun 01, 2008
Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
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FIRSTLINE: Jun 01, 2008
When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:
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FIRSTLINE: Jun 01, 2008
What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.
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FIRSTLINE: Jun 01, 2008
After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.