Team Center - Client Service | Firstline

Team Center - Client Service

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FIRSTLINE: May 01, 2008
Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.
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FIRSTLINE: Apr 22, 2008
Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.
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FIRSTLINE: Apr 01, 2008
Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?
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FIRSTLINE: Apr 01, 2008
Patients and clients feel at home at Colorado Canine Orthopedics in Colorado Springs, Colo.
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
Happy clients stay with your practice and promote your services to others. Use these tips to please pet owners and build a good vibe on the grapevine.
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FIRSTLINE: Apr 01, 2008
The team at Countryside Veterinary Clinic in Carthage, N.Y., knows how to captivate their audience.
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CVC IN WASHINGTON, D.C. PROCEEDINGS: Apr 01, 2008
8 out of 10 jobs in the Unites States are currently client/customer service oriented.
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CUSTOM VETERINARY MEDIA: Apr 01, 2008
By dvm360.com staff
You can reduce infection rates by formulating a comprehensive parasite prevention program for your patients, a strategy recommended by the Companion Animal Parasite Council (CAPC), American Association of Veterinary Parasitologists, and Centers for Disease Control and Prevention.
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FIRSTLINE: Mar 01, 2008
By dvm360.com staff
My team members are anxious about calling clients for third reminders. Can you offer a sample script to make these awkward conversations a little easier?
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FIRSTLINE: Jan 01, 2008
Use these tips to tune in to the needs of your clients with disabilities—and help them offer top-notch care for their animal companions.
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FIRSTLINE: Jan 01, 2008
Mrs. Busibodi's eyes say she's examining your tastefully displayed practice brochure, but her dog-like hearing is tuned to eavesdrop so she can catch all the juicy details about Mr. Neverpay's past-due account.
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FIRSTLINE: Jan 01, 2008
Q How can we prepare clients for unexpected costs that result from problems found during dental cleanings?
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FIRSTLINE: Jan 01, 2008
An angry client taught me to probe deeper to uncover the real reason behind his seemingly unreasonable behavior.
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FIRSTLINE: Dec 01, 2007
Older clients may need a little extra care and attention to ensure a happy veterinary experience. Here's what you can do to help them help their pets.
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FIRSTLINE: Dec 01, 2007
Twenty-nine days just aren't enough to get all of your clients on board with dental care. So let's promote dental health for pets year-round with a program to raise awareness.