Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.
Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.
You can reduce infection rates by formulating a comprehensive parasite prevention program for your patients, a strategy recommended by the Companion Animal Parasite Council (CAPC), American Association of Veterinary Parasitologists, and Centers for Disease Control and Prevention.
Mrs. Busibodi's eyes say she's examining your tastefully displayed practice brochure, but her dog-like hearing is tuned to eavesdrop so she can catch all the juicy details about Mr. Neverpay's past-due account.