Team Center - Client Service | Firstline

Team Center - Client Service

 
VETTED: Sep 01, 2016
I scribbled down some good advice for practice managers and practice owners from a past Veterinary Economics article contest winner at a Kansas City practice manager association meeting.
 
VETTED: Aug 23, 2016
"It's not you, it's me." ... Well, OK, maybe it is you, says Bash Halow, LVT, CVPM. In this episode, he pulls back the curtain on veterinary consultancy. Are YOU the problem in your practice?
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VETERINARY ECONOMICS: Aug 18, 2016
Is your veterinary team tired of having the flea, tick, heartworm, parasite talks with pet owners? Look for the stark piece of data or the emotional hook to get them engaged again.
 
VETTED: Aug 10, 2016
And in a world of veterinarians who aren't as interested in business and need someone there to help manage, guide and analyze, well, there's the CVPMs.
 
VETTED: Aug 08, 2016
It's time for your veterinary team to dump these really bad service gems.
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FIRSTLINE: Aug 05, 2016
By dvm360.com staff
If you don’t take the time to learn your clients’ perceptions about cancer, you’re skipping a step. In this audio clip from a recent CVC session, veterinary cancer specialist Sue Ettinger explains how to give your clients an opportunity to share what they know, what they expect and what they want.
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FIRSTLINE: Aug 05, 2016
By dvm360.com staff
Cut through the excuses. Here’s help to slice through your most dreaded challenges and use ninja-like moves to make mincemeat of any obstacles blocking your way.
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dvm360.com: Aug 05, 2016
By dvm360.com staff
Cats deserve excellent (and consistent!) veterinary care. Help clients see the light and use these tools to find your way (with and educational grant provided by Zoetis).
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FIRSTLINE: Aug 04, 2016
If you find yourself grumbling about pet owners in poverty, try getting personal instead of judgmental and replace worries over the feasibility of veterinary care with options for flexibility.
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VETERINARY ECONOMICS: Aug 03, 2016
Run the report. Reach out to clients with those patients in a consistent and regular way. It'll be like your veterinary practice management software is just handing you money (maybe, sort of).
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VETERINARY ECONOMICS: Jul 18, 2016
Medicine and business benefit when the staff is on the same page.
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FIRSTLINE: Jul 14, 2016
A reminder that what works in life also works in the veterinary clinic.
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VETERINARY ECONOMICS: Jul 13, 2016
We're breaking down stereotypes about older pet owners (Hint: They don't all like to be treated as cute, little ol' people) and replacing them with guidelines for better communication.
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VETERINARY ECONOMICS: Jul 12, 2016
By dvm360.com staff
VHMA members spill their best kept secrets for better customer service.
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VETERINARY ECONOMICS: Jul 07, 2016
By dvm360.com staff
VHMA members spill their best kept secrets for better patient care.