Team Center - Client Service | Firstline

Team Center - Client Service

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DVM360 MAGAZINE: Mar 02, 2017
The customer controls more of your veterinary practice than you think. It’s time to sort out your priorities and understand what will fix that 20 percent loss of clients most businesses experience.
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FIRSTLINE: Mar 02, 2017
When the client can’t pay, know what to do and say. Expert and CVC speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.
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dvm360.com: Mar 02, 2017
By dvm360.com staff
Heartworm prevention is crucial to pets' health—now if only your veterinary clients could remember to give it to them. Here's an arsenal of tools to streamline your heartworm recommendations, stay up-to-date on the latest research and increase client compliance. (With an educational grant provided by Ceva)
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VETTED: Feb 27, 2017
By dvm360.com staff
Despite the ubiquity of big-box-store loss-leader promotions, there is a future for flea, tick and heartworm preventive sales in your veterinary practice.
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FIRSTLINE: Feb 21, 2017
Your clients may be fonder of Goldie's golden locks than you imagine. So before you shave that gorgeous mane for an ultrasound exam, make sure you educate veterinary clients about their pet's new haircut.
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FIRSTLINE: Feb 14, 2017
Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.
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FIRSTLINE: Feb 09, 2017
By dvm360.com staff
Educate your clients on the task of checking their pets for ticks from home, and make sure they know exactly what to do if they find one.
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FIRSTLINE: Feb 06, 2017
Sew up parasite prevention gaps with these tailored tips to target a range of veterinary clients.
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VETERINARY ECONOMICS: Feb 03, 2017
Kidding! But we know clients tend to religiously follow their breeder's recommendations. Let's realize whether or not they are following the breeder blindly through good communication—not arguing.
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FIRSTLINE: Jan 25, 2017
Hello, drama! Rhonda the receptionist's toxic relationship with Taylor the technician erupts in real time in front of a veterinary client. Check out this interactive choose-your-own adventure story. Can these relationships be saved?
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VETERINARY ECONOMICS: Jan 24, 2017
Believe it or not, millennials might not be the only problem here. If your veterinary practice is reminiscent of a current-day classic rock show, you may need to cut the leather and leopard print out of your act and get with modern times before your show gets cancelled.
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FIRSTLINE: Jan 13, 2017
Look, we can’t go home with our clients to make sure they’re following our advice. But we can offer them classes to make sure they’re getting the knowledge to offer the care their pets need.
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VETERINARY ECONOMICS: Jan 12, 2017
Companies can get burned online when employees accidentally post personal comments on company accounts or on company websites or accidentally expose customer information. Here's a tip to keep your work social media device free and clear.
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VETERINARY MEDICINE: Jan 10, 2017
Client communication is an essential part of the prevention cycle.
 
VETTED: Jan 05, 2017
By dvm360.com staff
Veterinary professionals have their own set of resolutions, and the rest of the world wouldn't possibly understand.