Team Center - Client Service | Firstline

Team Center - Client Service

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dvm360.com: Jun 25, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
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VETERINARY ECONOMICS: Jun 22, 2015
By dvm360.com staff
Tell your pet owners not to panic and follow these tips to handle a dreaded flea infestation.
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FIRSTLINE: Jun 10, 2015
By dvm360.com staff
When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.
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FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
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VETERINARY ECONOMICS: Jun 08, 2015
By dvm360.com staff
Use your social media network to educate clients and raise awareness about flea facts and figures with these tweets and posts.
Jun 01, 2015
By dvm360.com staff
Tips, tools and resources to help you have mindful, meaningful end-of-life discussions with pet owners.
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FIRSTLINE: Jun 01, 2015
Have your team use this sensitive script to help clients who have made the decision to euthanize their pet.
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FIRSTLINE: May 28, 2015
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?
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CUSTOM VETERINARY MEDIA: May 28, 2015
By dvm360.com staff
With the tips in this handout, you can help owners keep their new cat purring all the way into her senior years.
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CUSTOM VETERINARY MEDIA: May 28, 2015
By dvm360.com staff
With this handout, you can help clients get off to a good start with tips and guidelines to keep their new dog happy and healthy.
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FIRSTLINE: May 26, 2015
Emotional intelligence distinguishes great receptionists from OK front desk workers, says veterinary hospital veteran Bob Gauthier.
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VETERINARY ECONOMICS: May 05, 2015
Use this tool to improve client communication and save time.
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VETERINARY ECONOMICS: Apr 23, 2015
By dvm360.com staff
Your hospital won’t turn into the sitcom’s Central Perk coffeehouse, but you will hold onto existing clients by creating real, authentic relationships.
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CUSTOM VETERINARY MEDIA: Apr 17, 2015
By dvm360.com staff
With this client handout, you can help owners review the key concerns of owning a larger dog, as well as consider their budget and the true cost of veterinary care.
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CUSTOM VETERINARY MEDIA: Apr 17, 2015
By dvm360.com staff
This handout will help veterinary clients consider the key concerns and the realistic costs of caring for a small dog.