Team Center - Client Service | Firstline

Team Center - Client Service

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FIRSTLINE: May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
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FIRSTLINE: May 14, 2016
When it comes to cancer care in the clinic, Dr. Sue Ettinger says, "Team members are as important as I am as the doctor."
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dvm360.com: May 06, 2016
By dvm360.com staff
Do you suffer from flea fatigue? Just imagine how your poor, grossed-out clients feel. Win the war on fleas with these tools and resources! (With an educational grant provided by Zoetis)
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FIRSTLINE: Apr 26, 2016
Do you feel it? The age of client service is here, and it's here to stay. Here are the six steps this veterinary practice took that led to a record-breaking year.
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FIRSTLINE: Apr 26, 2016
The goal: To create a place where families could have the quiet and privacy needed to say goodbye, a place where a patient can relax and be open to the benefits of alternative treatment or a place where a client can wait while the pet undergoes a critical procedure.
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FIRSTLINE: Apr 11, 2016
By dvm360.com staff
Receptionists, use these tips to politely turn clients' requests for a phone diagnosis into a veterinary visit with your veterinarian.
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FIRSTLINE: Apr 07, 2016
Keeping it social in the exam room. Rudely.
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FIRSTLINE: Apr 06, 2016
This veterinary receptionist had to keep her cool when a client was a little too revealing in the exam room.
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FIRSTLINE: Mar 31, 2016
It sounds too simple to be true, but accommodating a pet’s preferences can help take the scary out of a veterinary visit.
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FIRSTLINE: Mar 26, 2016
A pet owner becomes the patient when he passes out during his cat’s veterinary visit.
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FIRSTLINE: Mar 23, 2016
By dvm360.com staff
You don't want to accidentally bumble into a "Fluffy's dead" conversation. Try a memorial board to avoid treading on pet owners' feelings after a loss.
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VETERINARY ECONOMICS: Mar 23, 2016
What's old hat for your staff is a total mystery to pet owners.
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VETERINARY ECONOMICS: Mar 17, 2016
Move 'em on, head 'em up
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VETERINARY ECONOMICS: Feb 29, 2016
Receptionists and managers: You'll be amazed how easy it is to spiff up your veterinary hospital communication.
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VETERINARY ECONOMICS: Feb 24, 2016
As technology in veterinary medicine moves forward, it may be the simplest gestures that still touch the hearts of our clients.