Team Center - Client Conflict | Firstline

Team Center - Client Conflict

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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
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FIRSTLINE: May 01, 2008
Q. How should we handle a client who seems obsessed with repeating diagnostic tests?
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FIRSTLINE: May 01, 2008
He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.
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FIRSTLINE: May 01, 2008
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
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FIRSTLINE: May 01, 2008
By dvm360.com staff
Learn what to do when you suspect neglect.
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FIRSTLINE: May 01, 2008
Q. What do you do when clients say at checkout they want to pay later?
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FIRSTLINE: Mar 01, 2008
Sometimes pets and their owners share an uncanny resemblance—bad behavior. Use this chart to tackle both species' less favorable features.
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FIRSTLINE: Dec 01, 2007
By dvm360.com staff
Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.
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FIRSTLINE: Jun 01, 2007
By dvm360.com staff
There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.
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FIRSTLINE: Nov 01, 2006
The next time clients refuse care, use this advice from Caitlin Rivers, a Firstline Editorial Advisory Board member and technician supervisor at Metzger Animal Hospital in State College, Pa.: Don't take it personally.
Nov 01, 2006
By dvm360.com staff
How do I make a dental recommendation to clients who've refused this care before?
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FIRSTLINE: Nov 01, 2006
Think you're immune to lawsuits because you don't own the practice? Think again. Protect your hospital--and yourself--from the legal pitfalls in your path with this advice from savvy doctors and lawyers.
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FIRSTLINE: Aug 01, 2006
Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.
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FIRSTLINE: Feb 01, 2006
Use these tips to stay cool as a cucumber when clients get hot under the collar.