Team Center - Client Conflict | Firstline

Team Center - Client Conflict

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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.
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FIRSTLINE: Jun 01, 2007
By dvm360.com staff
There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.
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FIRSTLINE: Nov 01, 2006
The next time clients refuse care, use this advice from Caitlin Rivers, a Firstline Editorial Advisory Board member and technician supervisor at Metzger Animal Hospital in State College, Pa.: Don't take it personally.
Nov 01, 2006
By dvm360.com staff
How do I make a dental recommendation to clients who've refused this care before?
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FIRSTLINE: Nov 01, 2006
Think you're immune to lawsuits because you don't own the practice? Think again. Protect your hospital--and yourself--from the legal pitfalls in your path with this advice from savvy doctors and lawyers.
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FIRSTLINE: Aug 01, 2006
Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.
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FIRSTLINE: Feb 01, 2006
Use these tips to stay cool as a cucumber when clients get hot under the collar.
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FIRSTLINE: Dec 01, 2005
Ever wish pets could schedule their own appointments and bring themselves in for care? The key to stopping client-created stress is to see your clients for the different breeds they are—and adjust your approach accordingly.
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FIRSTLINE: Aug 01, 2005
Last week a client brought in a very sick pet and refused to treat it because of the cost. This makes me furious. What can I do?
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FIRSTLINE: Aug 01, 2005
Don't settle for just-OK visits anymore. Use these service strategies to take your team's performance up a notch
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FIRSTLINE: Aug 01, 2005
Picture this: You're explaining why Baxter needs heartworm preventives when the tinny sound of Beethoven's 5th erupts from inside your client's purse.
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FIRSTLINE: Jun 01, 1999
Every practice loses some clients. Here's how to find out if your client losses add up to a drop in the bucket or a hemorrhaging wound to your client base--and how to staunch the flow of pet owners leaving your hospital.