Team Center - Client Conflict | Firstline

Team Center - Client Conflict

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DVM360 MAGAZINE: Oct 01, 2013
Insistence on the highest medical standards in every case is hurting the veterinary profession.
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FIRSTLINE: Oct 01, 2013
Feeling blown away by clients frustrated with the cost of care? Use these tips and scripts to calm the storm.
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FIRSTLINE: Sep 01, 2013
When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.
Sep 01, 2013
By dvm360.com staff
Use these practice cases to rehearse challenging client conversations.
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FIRSTLINE: Sep 01, 2013
Surveys let veterinary clients rate your performance before they take their frustrations online.
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FIRSTLINE: Sep 01, 2013
By dvm360.com staff
Protect yourself, coworkers and clients with these simple steps.
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FIRSTLINE: Aug 26, 2013
By dvm360.com staff
Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers
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DVM360 MAGAZINE: Apr 01, 2013
In the right forum, your veterinary clients can be your best defense.
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DVM360 MAGAZINE: Oct 01, 2012
A longtime client admits to an episode of abuse, and a veterinarian weighs her options.
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FIRSTLINE: Jul 25, 2012
Don't ignore your emotions, but don't fight them.
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FIRSTLINE: Jun 01, 2012
Learn how to reach out when clients put up "stay away" or "back off" signs—and get to the root of the pet's problem.
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FIRSTLINE: May 01, 2012
Learn how to soothe ruffled tempers and help clients sheathe their claws.
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FIRSTLINE: Mar 01, 2012
Learn what to do when a veterinary client finds a lost pet and doesn't want to return him to his owners.
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FIRSTLINE: Feb 01, 2012
Every veterinary team member can be the person who can turn a client's or co-worker's day around. If there's a problem or a complaint, even if it's not because of you, help to fix it.
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FIRSTLINE: Jan 01, 2012
By dvm360.com staff
Here's how to resist flea resistance.