Team Center - Client Conflict | Firstline

Team Center - Client Conflict

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FIRSTLINE: Mar 31, 2014
Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.
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FIRSTLINE: Jan 01, 2014
Help avoid lawsuits by practicing good communication.
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DVM360 MAGAZINE: Dec 01, 2013
Dropping off kittens in the cover of darkness, dreaming up diabetes in a dog, changing the weather...yup, it's all in a day's work at a veterinary clinic.
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FIRSTLINE: Dec 01, 2013
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
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DVM360 MAGAZINE: Oct 01, 2013
Management, legal and ethical issues abound when veterinarians recommend 'emergency' procedures to hesitant pet owners.
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DVM360 MAGAZINE: Oct 01, 2013
My new clients won't look up from their phones. My older clients won't shut up. I'm not sure which is worse.
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DVM360 MAGAZINE: Oct 01, 2013
Insistence on the highest medical standards in every case is hurting the veterinary profession.
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FIRSTLINE: Oct 01, 2013
Feeling blown away by clients frustrated with the cost of care? Use these tips and scripts to calm the storm.
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FIRSTLINE: Sep 01, 2013
When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.
Sep 01, 2013
By dvm360.com staff
Use these practice cases to rehearse challenging client conversations.
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FIRSTLINE: Sep 01, 2013
Surveys let veterinary clients rate your performance before they take their frustrations online.
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FIRSTLINE: Sep 01, 2013
By dvm360.com staff
Protect yourself, coworkers and clients with these simple steps.
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FIRSTLINE: Aug 26, 2013
By dvm360.com staff
Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers
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DVM360 MAGAZINE: Apr 01, 2013
In the right forum, your veterinary clients can be your best defense.
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DVM360 MAGAZINE: Oct 01, 2012
A longtime client admits to an episode of abuse, and a veterinarian weighs her options.