Team Center - Client Conflict | Firstline

Team Center - Client Conflict

FIRSTLINE: Jun 29, 2016
Teach pet owners how to transport their furry friends to your veterinary practice with these calming tips for more mellow car rides. (Psst, this means you may face a more relaxed pooch in the exam room.)
FIRSTLINE: May 18, 2016
Sexual harassment is no joking matter. Whether you’re at the front desk like Rhonda or alone with a client in the exam room, you deserve to feel safe at work.
FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
FIRSTLINE: Feb 04, 2016
DYK? Many clients who use Dr. Google aren’t sorry.
FIRSTLINE: Feb 01, 2016
Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.
FIRSTLINE: Jan 11, 2016
Like a sore tooth, some conversations with clients are downright painful—especially when you discover who they've been trusting with their pets' oral health.
FIRSTLINE: Dec 09, 2015
Rhonda the receptionist dodges and weaves around a client’s questions about the preanesthetic consent form and gives confusing information. Special Guest Star Mary Berg, BS, RVT, RLATG, VTS (dentistry).
FIRSTLINE: Oct 29, 2015
She left you. You're sad, a little hurt and you'll miss her ... sweet schnauzer's snuggles? Use this simple guide to see if you can repair your relationship before your veterinary client moves on to a new relationship with that tall, dark and dreamy veterinary practice down the street.
FIRSTLINE: Oct 23, 2015
She flies into your veterinary exam room, a whirling fury of claws and teeth. And if you can just get her to chill out, you might get her cat to relax too.
FIRSTLINE: Oct 08, 2015
Maybe you’re used to cleaning up pet piddle puddles at your veterinary practice, but what do you do when the pee isn’t the pet’s?
FIRSTLINE: Sep 23, 2015
OK, nothing really beats a box of kittens, but free team training is almost as nice—just a little less furry (and it doesn’t shed).
FIRSTLINE: Sep 16, 2015
A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.
FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
Jun 01, 2015
By staff
Tips, tools and resources to help you have mindful, meaningful end-of-life discussions with pet owners.