Team Center - Client Conflict | Firstline

Team Center - Client Conflict

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FIRSTLINE: Oct 08, 2015
Maybe you’re used to cleaning up pet piddle puddles at your veterinary practice, but what do you do when the pee isn’t the pet’s?
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FIRSTLINE: Sep 23, 2015
OK, nothing really beats a box of kittens, but free team training is almost as nice—just a little less furry (and it doesn’t shed).
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FIRSTLINE: Sep 16, 2015
A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.
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FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
Jun 01, 2015
By dvm360.com staff
Tips, tools and resources to help you have mindful, meaningful end-of-life discussions with pet owners.
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FIRSTLINE: May 28, 2015
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?
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FIRSTLINE: May 26, 2015
Emotional intelligence distinguishes great receptionists from OK front desk workers, says veterinary hospital veteran Bob Gauthier.
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dvm360.com: Apr 24, 2015
Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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DVM360 MAGAZINE: Feb 20, 2015
Offering support to every client faced with difficult decisions about their pet may reduce negative incidents and endear clients to your practice.
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FIRSTLINE: Feb 06, 2015
Some pet owners are still confused about health or wellness plans. Some believe it’s a form of insurance or that it covers everything their pet needs while they’re enrolled. The answer lies in good communication.
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FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
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DVM360 MAGAZINE: May 01, 2014
Many veterinarians worry about how online critics might—or are—affecting their business, but those reviews can also take an emotional toll.
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DVM360 MAGAZINE: May 01, 2014
Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.