Team Center - Client Conflict | Firstline

Team Center - Client Conflict

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dvm360.com: Apr 24, 2015
By dvm360.com staff
Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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DVM360 MAGAZINE: Feb 20, 2015
Offering support to every client faced with difficult decisions about their pet may reduce negative incidents and endear clients to your practice.
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FIRSTLINE: Feb 06, 2015
Some pet owners are still confused about health or wellness plans. Some believe it’s a form of insurance or that it covers everything their pet needs while they’re enrolled. The answer lies in good communication.
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FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
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DVM360 MAGAZINE: May 01, 2014
Many veterinarians worry about how online critics might—or are—affecting their business, but those reviews can also take an emotional toll.
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DVM360 MAGAZINE: May 01, 2014
Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.
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DVM360 MAGAZINE: Apr 30, 2014
Turn negative reviews into positive opportunities for your veterinary clinic.
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FIRSTLINE: Mar 31, 2014
By dvm360.com staff
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
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FIRSTLINE: Mar 31, 2014
Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.
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FIRSTLINE: Jan 01, 2014
Help avoid lawsuits by practicing good communication.
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DVM360 MAGAZINE: Dec 01, 2013
Dropping off kittens in the cover of darkness, dreaming up diabetes in a dog, changing the weather...yup, it's all in a day's work at a veterinary clinic.
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FIRSTLINE: Dec 01, 2013
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
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DVM360 MAGAZINE: Oct 01, 2013
Management, legal and ethical issues abound when veterinarians recommend 'emergency' procedures to hesitant pet owners.