Team Center - Client Conflict

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DVM360 MAGAZINE: May 01, 2014
Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.
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DVM360 MAGAZINE: May 01, 2014
Many veterinarians worry about how online critics might—or are—affecting their business, but those reviews can also take an emotional toll.
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DVM360 MAGAZINE: Apr 30, 2014
Turn negative reviews into positive opportunities for your veterinary clinic.
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FIRSTLINE: Mar 31, 2014
Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.
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FIRSTLINE: Mar 31, 2014
By dvm360.com staff
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
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FIRSTLINE: Jan 01, 2014
Help avoid lawsuits by practicing good communication.
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DVM360 MAGAZINE: Dec 01, 2013
Dropping off kittens in the cover of darkness, dreaming up diabetes in a dog, changing the weather...yup, it's all in a day's work at a veterinary clinic.
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FIRSTLINE: Dec 01, 2013
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
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DVM360 MAGAZINE: Oct 01, 2013
Insistence on the highest medical standards in every case is hurting the veterinary profession.
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DVM360 MAGAZINE: Oct 01, 2013
Management, legal and ethical issues abound when veterinarians recommend 'emergency' procedures to hesitant pet owners.
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DVM360 MAGAZINE: Oct 01, 2013
My new clients won't look up from their phones. My older clients won't shut up. I'm not sure which is worse.
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FIRSTLINE: Oct 01, 2013
Feeling blown away by clients frustrated with the cost of care? Use these tips and scripts to calm the storm.
Sep 01, 2013
By dvm360.com staff
Use these practice cases to rehearse challenging client conversations.
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FIRSTLINE: Sep 01, 2013
By dvm360.com staff
Protect yourself, coworkers and clients with these simple steps.
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FIRSTLINE: Sep 01, 2013
Surveys let veterinary clients rate your performance before they take their frustrations online.