Team Center - Client Conflict | Firstline

Team Center - Client Conflict

 
VETTED: Aug 07, 2017
If you take emotional responsibility for everyone else's problems, putting their monkeys on your back and in your mind, you'll have a hard time finding room for your own needs at the end of the veterinary workday.
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DVM360 MAGAZINE: Aug 04, 2017
You can brush up on slang, dialect, accents and weird vocabulary to reach pet owners in the exam room. But the best way to be understood in veterinary practice is always, first, to listen.
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DVM360 MAGAZINE: Jul 30, 2017
A veterinary team is torn between giving an irresponsible owner back his microchipped dog or letting a Good Samaritan who got him medical care take him in as her own.
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VETERINARY ECONOMICS: Jul 27, 2017
After 20 years in veterinary practice, I like to think back on the first angry encounter I had with a pet owner—and how I’d do things differently.
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DVM360 MAGAZINE: Apr 23, 2017
What do you do when you find a microchip at your veterinary practice and the pet owner says "no," you can't scan it? Here's how I handle it.
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FIRSTLINE: Apr 18, 2017
CVC educator Dr. E’Lise Christensen, DACVB, offers at-home behavior modification strategies veterinarians and team members can offer to clients.
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FIRSTLINE: Mar 02, 2017
When the client can’t pay, know what to do and say. Expert and CVC speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.
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VETERINARY ECONOMICS: Feb 03, 2017
Kidding! But we know clients tend to religiously follow their breeder's recommendations. Let's realize whether or not they are following the breeder blindly through good communication—not arguing.
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DVM360 MAGAZINE: Feb 01, 2017
Here’s what veterinarians think about “difficult” pet owners: how it feels when clients lash out—and who’s willing to show them the door.
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DVM360 MAGAZINE: Jan 31, 2017
By dvm360.com staff
When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you don’t believe it’s true, you’re in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.
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FIRSTLINE: Jan 25, 2017
Hello, drama! Rhonda the receptionist's toxic relationship with Taylor the technician erupts in real time in front of a veterinary client. Check out this interactive choose-your-own adventure story. Can these relationships be saved?
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VETERINARY ECONOMICS: Jan 24, 2017
Believe it or not, millennials might not be the only problem here. If your veterinary practice is reminiscent of a current-day classic rock show, you may need to cut the leather and leopard print out of your act and get with modern times before your show gets cancelled.
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FIRSTLINE: Nov 29, 2016
They've already done the hard part by getting invested in their pets' diets.
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VETTED: Nov 22, 2016
Feline heartworm has been diagnosed in all 50 states, and it was important enough the American Association of Feline Practitioners crafted an entire campaign about it. So why don't veterinary technicians talk about preventive care as much as they could?
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VETERINARY ECONOMICS: Nov 03, 2016
Dr. Ernie Ward has been paying close attention to the younger generation of pet owners for years. Now he has a few cheat codes (remember those?) to help veterinarians out when it comes to dealing with Gen Y.