Team Center - Client Conflict | Firstline

Team Center - Client Conflict

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FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
Jun 01, 2015
By dvm360.com staff
Tips, tools and resources to help you have mindful, meaningful end-of-life discussions with pet owners.
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FIRSTLINE: May 28, 2015
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?
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FIRSTLINE: May 26, 2015
Emotional intelligence distinguishes great receptionists from OK front desk workers, says veterinary hospital veteran Bob Gauthier.
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dvm360.com: Apr 24, 2015
By dvm360.com staff
Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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DVM360 MAGAZINE: Feb 20, 2015
Offering support to every client faced with difficult decisions about their pet may reduce negative incidents and endear clients to your practice.
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FIRSTLINE: Feb 06, 2015
Some pet owners are still confused about health or wellness plans. Some believe it’s a form of insurance or that it covers everything their pet needs while they’re enrolled. The answer lies in good communication.
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FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
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DVM360 MAGAZINE: May 01, 2014
Many veterinarians worry about how online critics might—or are—affecting their business, but those reviews can also take an emotional toll.
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DVM360 MAGAZINE: May 01, 2014
Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.
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DVM360 MAGAZINE: Apr 30, 2014
Turn negative reviews into positive opportunities for your veterinary clinic.
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FIRSTLINE: Mar 31, 2014
By dvm360.com staff
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
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FIRSTLINE: Mar 31, 2014
Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.