If you take emotional responsibility for everyone else's problems, putting their monkeys on your back and in your mind, you'll have a hard time finding room for your own needs at the end of the veterinary workday.
When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you don’t believe it’s true, you’re in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.
Hello, drama! Rhonda the receptionist's toxic relationship with Taylor the technician erupts in real time in front of a veterinary client. Check out this interactive choose-your-own adventure story. Can these relationships be saved?
Believe it or not, millennials might not be the only problem here. If your veterinary practice is reminiscent of a current-day classic rock show, you may need to cut the leather and leopard print out of your act and get with modern times before your show gets cancelled.
Feline heartworm has been diagnosed in all 50 states, and it was important enough the American Association of Feline Practitioners crafted an entire campaign about it. So why don't veterinary technicians talk about preventive care as much as they could?
Dr. Ernie Ward has been paying close attention to the younger generation of pet owners for years. Now he has a few cheat codes (remember those?) to help veterinarians out when it comes to dealing with Gen Y.