When the client can’t pay, know what to do and say. Expert and Fetch dvm360 conference speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.
Your clients may be fonder of Goldie's golden locks than you imagine. So before you shave that gorgeous mane for an ultrasound exam, make sure you educate veterinary clients about their pet's new haircut.
"I tell veterinary clients, 'If you don't come back for a recheck, even if the animal looks good, then you've wasted my time, your time and your money.'" CVC educator James Noxon, DVM, DACVIM, helpfully but truthfully addresses the real elephant in the room when a dog has otitis and needs medicine at home.