Team Center - Client Compliance | Firstline

Team Center - Client Compliance

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FIRSTLINE: Apr 22, 2008
Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.
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FIRSTLINE: Apr 22, 2008
Use simple language and reinforce the benefits when you offer a recommendation, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C.
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FIRSTLINE: Apr 15, 2008
By dvm360.com staff
This sample flow chart demonstrates how your whole team can communicate more effectively to boost client compliance.
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CUSTOM VETERINARY MEDIA: Apr 01, 2008
By dvm360.com staff
You can reduce infection rates by formulating a comprehensive parasite prevention program for your patients, a strategy recommended by the Companion Animal Parasite Council (CAPC), American Association of Veterinary Parasitologists, and Centers for Disease Control and Prevention.
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FIRSTLINE: Jan 01, 2008
Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?
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FIRSTLINE: Dec 01, 2007
Twenty-nine days just aren't enough to get all of your clients on board with dental care. So let's promote dental health for pets year-round with a program to raise awareness.
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FIRSTLINE: Jul 01, 2007
Concerned about the threat of feline heartworm infection, team members at Valley Animal Hospital in Roanoke, Va., decided to launch a campaign to educate clients.
Nov 01, 2006
We might think pets have it easy. No calorie counting. No comparing their thighs with supermodels on television or perusing the latest issue of Vogue and wondering how the pouty face on the cover got so thin. Nope. For pets someone measures out their food daily and with just a meow or a faithful wag of the tail, they're adored no matter how rotund they become. What a life!
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FIRSTLINE: Nov 01, 2006
The next time clients refuse care, use this advice from Caitlin Rivers, a Firstline Editorial Advisory Board member and technician supervisor at Metzger Animal Hospital in State College, Pa.: Don't take it personally.
Nov 01, 2006
By dvm360.com staff
How do I make a dental recommendation to clients who've refused this care before?