Team Center - Client Compliance | Firstline

Team Center - Client Compliance

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FIRSTLINE: Sep 01, 2008
The way you handle follow-up scheduling affects compliance.
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FIRSTLINE: Aug 22, 2008
By dvm360.com staff
Practice is essential to getting it right with clients.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Get an inside look at why clients don't comply.
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FIRSTLINE: Aug 01, 2008
By dvm360.com staff
Pets still need care even when times are tight.
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FIRSTLINE: Jul 01, 2008
You: Hello, Ms. Worrysome.
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FIRSTLINE: Jul 01, 2008
Review these techniques to help you prepare for your next encounter with aggressive clients.
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FIRSTLINE: Jul 01, 2008
Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.
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FIRSTLINE: Jul 01, 2008
How do we tell clients we can't help them when they can't pay for the care their pet receives?
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FIRSTLINE: Jul 01, 2008
How should we handle aggressive clients who use foul language, throw invoices, or behave badly?
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FIRSTLINE: Jun 01, 2008
When some clients brush off our post-surgery care instructions, they end up paying for it—twice.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
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FIRSTLINE: Jun 01, 2008
When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:
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FIRSTLINE: Jun 01, 2008
One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
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FIRSTLINE: May 01, 2008
Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.