Confess: Do you stand behind the veterinary exam table and “blah, blah, blah, hairball, blah, blah blah, litter box" at clients? Jane Brunt, DVM, CATalyst Council Executive Director, offers the purrfect words to connect with cat owners. (P.S. There are kittens here. Playing. It’s really cute, we promise.)
Mrs. Smith is hypervigilant and Mr. McKinley is laissez faire. Your veterinary team can manage these pet owners' expectations with these five fairly simple steps for more effective home monitoring without the frustration.
Are your veterinary clients on the fast track to bad and misleading pet care information? It’s time to cancel their one-way ticket to confusion and potentially harmful home remedies and create a main line to the facts.
When clients complain that their flea and tick preventives just don't work like they used to, use your investigative powers to ask the right questions to uncover any application errors and discuss next steps.