Team Center - Building the Bond | Firstline

Team Center - Building the Bond

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FIRSTLINE: Jun 01, 2015
Have your team use this sensitive script to help clients who have made the decision to euthanize their pet.
May 18, 2015
By dvm360.com staff
Recognizing your VIPs—Very Important Pets—with a VIP greeting is a great way to connect with clients from the minute they step into your veterinary practice.
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Mar 02, 2015
By dvm360.com staff
Is there a communication gap between veterinary professionals and pet owners when it comes to ticks? New data points to yes.
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DVM360 MAGAZINE: Feb 20, 2015
Offering support to every client faced with difficult decisions about their pet may reduce negative incidents and endear clients to your practice.
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FIRSTLINE: Jan 07, 2015
By dvm360.com staff
No animal should live their life in fear—especially when it comes to normal life events, such as going to the veterinarian.
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FIRSTLINE: Dec 16, 2014
By dvm360.com staff
Find out the quickest ways to irk, irritate and generally frustrate your clients.
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FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
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VETERINARY ECONOMICS: Sep 26, 2014
By dvm360.com staff
For surgeries as important as spays and neuters, you and your team should be the primary source of information for pet owners.
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VETERINARY ECONOMICS: Sep 26, 2014
By dvm360.com staff
Give pet owners these instructions to ensure quick, safe healing after a spay or neuter surgery.
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FIRSTLINE: Jul 01, 2014
Just for fun, see which matches you'd make to find good fits for pets and their pet parents. Match up these pairs.
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FIRSTLINE: May 31, 2014
The story of the life of a dog named Chance—and the special way we said goodbye—reminded me how beautiful the euthanasia experience can be.
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FIRSTLINE: May 01, 2014
When an elderly pet owner's health declined, a group of veterinary colleagues rallied to offer support and find a new home for his senior cats.
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FIRSTLINE: May 01, 2014
Connecting with veterinary colleagues online can offer support and a listening ear when you need it.
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FIRSTLINE: Nov 01, 2013
By dvm360.com staff
When you work in a small hospital where laughter is the norm, you have to figure out creative ways to let employees know a euthanasia is taking place.
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FIRSTLINE: Nov 01, 2013
By dvm360.com staff
Handle client conversations about expenses with this short response.