Confess: Do you stand behind the veterinary exam table and “blah, blah, blah, hairball, blah, blah blah, litter box" at clients? Jane Brunt, DVM, CATalyst Council Executive Director, offers the purrfect words to connect with cat owners. (P.S. There are kittens here. Playing. It’s really cute, we promise.)
Does the idea of lost pets get under your skin? Our veterinary practice barked up the right tree by offering free microchips at the Barking at the Moon Dog Festival—and created a lasting connection with our community that improved the business and boosted team morale.
From customer service representatives and pet trainers to technicians and veterinarians, the team members at Bigger Road Veterinary Center in Springboro, Ohio, share their thoughts about how they’re building a low-stress handling experience in their practice.