Team Center - Building the Bond | Firstline

Team Center - Building the Bond

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FIRSTLINE: Jun 01, 2008
When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:
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FIRSTLINE: Jun 01, 2008
What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.
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FIRSTLINE: Jun 01, 2008
One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
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FIRSTLINE: Jun 01, 2008
Q. Our practice is getting busier. How can we keep a personal touch?
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FIRSTLINE: May 01, 2008
Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.
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FIRSTLINE: May 01, 2008
Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.
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FIRSTLINE: May 01, 2008
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
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FIRSTLINE: May 01, 2008
Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.
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FIRSTLINE: Apr 01, 2008
Whether I'm helping pets heal or helping their owners say goodbye, my job in veterinary oncology brings special patients and their families into my life who remind me why I love pets—and my work.
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
Happy clients stay with your practice and promote your services to others. Use these tips to please pet owners and build a good vibe on the grapevine.
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FIRSTLINE: Apr 01, 2008
The team at Countryside Veterinary Clinic in Carthage, N.Y., knows how to captivate their audience.
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VETERINARY ECONOMICS: Mar 01, 2008
I had just come in from a walk when my phone rang. As any veterinarian knows, getting a call this late at night could mean only one thing: a sick animal.
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FIRSTLINE: Mar 01, 2008
You must watch what you eat. You can't drink the water or even brush your teeth with it. Nothing is sterile. And yet, my experiences at a spay and neuter clinic in the Dominican Republic have been among the most rewarding in my career.
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FIRSTLINE: Jan 01, 2008
My own illness gave me a glimpse into the tough road to recovery the patients at our clinic face every day—and how my care can make a difference.