Team Center - Building the Bond | Firstline

Team Center - Building the Bond

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FIRSTLINE: Aug 11, 2015
Does the idea of lost pets get under your skin? Our veterinary practice barked up the right tree by offering free microchips at the Barking at the Moon Dog Festival—and created a lasting connection with our community that improved the business and boosted team morale.
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FIRSTLINE: Aug 09, 2015
Does your practice sound scary to pets?
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FIRSTLINE: Aug 04, 2015
A joint Spay Day event created partnerships and goodwill between nonprofit organizations and a privately owned practice. A bonus: The practice retained 80 percent of clients who visited for the event.
Jul 10, 2015
These tiny tips can make a big difference in how pets experience their veterinary visits.
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FIRSTLINE: Jun 17, 2015
"Scarlett" was rescued by veterinary technician Sherry Wanderlich, RVT, to live the life of pet—not pork chop.
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FIRSTLINE: Jun 10, 2015
By dvm360.com staff
When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.
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FIRSTLINE: Jun 03, 2015
By dvm360.com staff
From customer service representatives and pet trainers to technicians and veterinarians, the team members at Bigger Road Veterinary Center in Springboro, Ohio, share their thoughts about how they’re building a low-stress handling experience in their practice.
Jun 01, 2015
By dvm360.com staff
Tips, tools and resources to help you have mindful, meaningful end-of-life discussions with pet owners.
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FIRSTLINE: Jun 01, 2015
Have your team use this sensitive script to help clients who have made the decision to euthanize their pet.
May 18, 2015
By dvm360.com staff
Recognizing your VIPs—Very Important Pets—with a VIP greeting is a great way to connect with clients from the minute they step into your veterinary practice.
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Mar 02, 2015
By dvm360.com staff
Is there a communication gap between veterinary professionals and pet owners when it comes to ticks? New data points to yes.
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DVM360 MAGAZINE: Feb 20, 2015
Offering support to every client faced with difficult decisions about their pet may reduce negative incidents and endear clients to your practice.
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FIRSTLINE: Feb 03, 2015
By dvm360.com staff
Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.
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FIRSTLINE: Jan 07, 2015
No animal should live their life in fear—especially when it comes to normal life events, such as going to the veterinarian.
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FIRSTLINE: Dec 16, 2014
Find out the quickest ways to irk, irritate and generally frustrate your clients.