Talking to ticked off clients

Talking to ticked off clients

Let's be real here: giving clients the ''tick talk'' gets repetitive. Here are a few suggestions to overcome common objections.
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Mar 14, 2017
By dvm360.com staff

From the rebel client saying, "I've never seen a tick in this area!" to the penny pincher telling you she can get much cheaper parasite preventive at Walmart, you've got a lot on your plate when it comes to talking ticks with your clients. This conversation tree will steer you down a more stable path, especially when fronted with clients like the skeptic telling you, "You're just trying to sell me more stuff." Click here for a downloadable PDF version.