Talking to ticked off clients
From the rebel client saying, "I've never seen a tick in this area!" to the penny pincher telling you she can get much cheaper parasite preventive at Walmart, you've got a lot on your plate when it comes to talking ticks with your clients. This conversation tree will steer you down a more stable path, especially when fronted with clients like the skeptic telling you, "You're just trying to sell me more stuff." Click here for a downloadable PDF version.