Support veterinary receptionists' ideas
After all, they’re the ones facing your clients everyday, so they’ll have a better idea of how to fine-tune the front desk.
When I worked at a hospital that offered boarding, the front-desk team realized clients were in a hurry when they checked in and when they left. So to speed the process, when clients called to make reservations, receptionists offered to call clients the day before the visit to gather all the necessary information about walks, bedding, feeding, and medications. When clients arrived, they could review the information, sign off, and leave. Busy clients loved this approach, and it sped up morning check-in dramatically.