Support veterinary receptionists' ideas

Support veterinary receptionists' ideas

Even if you don’t see a reason for change, your front-office team members might.
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Oct 13, 2011
By dvm360.com staff

After all, they’re the ones facing your clients everyday, so they’ll have a better idea of how to fine-tune the front desk.

When I worked at a hospital that offered boarding, the front-desk team realized clients were in a hurry when they checked in and when they left. So to speed the process, when clients called to make reservations, receptionists offered to call clients the day before the visit to gather all the necessary information about walks, bedding, feeding, and medications. When clients arrived, they could review the information, sign off, and leave. Busy clients loved this approach, and it sped up morning check-in dramatically.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.