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Apr 27, 2009
By dvm360.com staff

Fun for the front desk: See who can find the most missed fees by combing through each week’s files before, during, and after clients come in. Yeah, you already do this, but the thing is, the numbers suddenly add up differently when the person who catches the most M.I.A. dollars in a month earns a prize. Go ahead and try it. You have nothing to lose, only revenue and the reputation of eagle eyes to gain. Treat the employee who finds the most missed fees to a salon service—a trim, a manicure, you name it.