Solutions for spoiled veterinary clients

Solutions for spoiled veterinary clients

Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.
Sep 01, 2013
By staff

Clients can be demanding. And this actually may be a positive sign for your practice—because pet owners think you can deliver everything they expect. Of course, this doesn't mean it's easy to be on the other end of their expectations. So what do you do?

If you can stand it, spoil your clients more

Consider these steps to take your service to the next level:

> Ask yourself how you can exceed expectations. Make a list of ways to go above and beyond with your client service and care.

> Set your goal to make every client walk away as raving fans. You want them to share with their friends and family how great your services are because you spoil them so much—even when they're cranky and they know it.