Solutions for spoiled veterinary clients

Solutions for spoiled veterinary clients

Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.
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Sep 01, 2013
By dvm360.com staff

Clients can be demanding. And this actually may be a positive sign for your practice—because pet owners think you can deliver everything they expect. Of course, this doesn't mean it's easy to be on the other end of their expectations. So what do you do?

If you can stand it, spoil your clients more

Consider these steps to take your service to the next level:

> Ask yourself how you can exceed expectations. Make a list of ways to go above and beyond with your client service and care.


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> Set your goal to make every client walk away as raving fans. You want them to share with their friends and family how great your services are because you spoil them so much—even when they're cranky and they know it.


Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.