A scheduling emergency

A scheduling emergency

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Mar 01, 2009
By dvm360.com staff

In "Pull Through the Recession" (January 2009) Mark Opperman, CVPM, is quoted as suggesting teams build one 10-minute emergency slot per doctor into every day's schedule.

I attended his CE seminar, It's What's Up Front that Counts and More, last year and remember him talking about having several emergency slots available per doctor.

My practice is moving toward following this advice and I'm curious if this is a misquote or he changed his advice.

I want to be able to accommodate emergency appointments to raise customer satisfaction.

Kelly Semple, Client Services Representative
Green Lake Animal Hospital
Seattle, Wash.

Click here to see Mark Opperman's response.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

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The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

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A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

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A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

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An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

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Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.