Saved by the bell

Saved by the bell

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Mar 01, 2008

When the school bell rings at Heritage Animal Hospital in Maple Grove, Minn., team members celebrate. That's because the bell rings when great things happen, like a team member received a compliment or had a positive interaction with a client or co-worker. Team members jot down the event on the adjoining white board and share as many as 30 kudos at the practice's weekly meetings.

"When clients ask about the bell, we tell them it rings when something positive happens in our practice," says Stephanie Preiser, the office administrator and event coordinator. "We've been ringing the bell this way for years now and it still really boosts our team's morale."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.