Sample script: Offer smooth discharge visits

Sample script: Offer smooth discharge visits

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Jul 01, 2008

Pam Stevenson, CVPM, a consultant with Veterinary Results Management in Durham, N.C., offers this script for efficient discharge appointments:

You: Hello, Ms. Worrysome. I see you're here to pick up Fluffy after her ovariohysterectomy. Let's review Fluffy's experience while she was in our care. (Summarize Fluffy's stay at your practice.) Now, let's discuss how to care for Fluffy once she gets home. (Share your home care instructions for Fluffy, including showing the prescription container and confirming the client understands how to administer the medication.) Do you have any questions about Fluffy's stay at our practice or how to care for her while she recovers at home?

Client: No.

You: Wonderful. We'll call you tomorrow to see how Fluffy's recovering. If you think of any questions in the meantime, please call and ask for Dr. Worthington or me.

Client: I will. Thank you.

You: Can I get anything else for you while you're here? Do you need any food or parasite preventives?

Client: No.

You: OK. Then let's walk to the front desk so you can check out. (Walk the client to the receptionist.) Ms. Worrysome, this is Mary. She'll take your payment and schedule your return appointment. I'll get Fluffy for you.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

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A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

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A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

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An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.