Sample script: Follow up on recommendations

Sample script: Follow up on recommendations

The way you handle follow-up scheduling affects compliance.
source-image
Sep 01, 2008

The way you handle scheduling and follow ups plays a large part in client compliance. Nancy Potter, a Firstline Editorial Advisory Board member and the practice manager at Olathe Animal Hospital in Olathe, Kan., offers this example of how to improve compliance by encouraging a client to schedule an appointment after the doctor offers a treatment plan.

You: Dr. Smith would like to schedule a dental cleaning for Fluffy. Since the tartar and gingivitis in her mouth is significant, we'd like to schedule her as soon as possible. We have appointments available on Tuesday or Thursday next week. Which day would work best for you?

Client: I'll check my schedule and talk to my husband then let you know.

You: Sounds good. We know how busy people can get. Remember, we want Fluffy to stay healthy. Gum disease can cause some pretty major health problems, like heart disease and diabetes, so it's important for Fluffy to get her teeth cleaned as soon as possible.

Client: Thanks, I know you're looking out for Fluffy's health. I'll take a look at my calendar and call you right away.

You: That's great. If we don't hear back from you within the next few days, we'll call to see how your schedule looks.

(Make a note to follow up in seven to 10 days. Then call the client.)

You: Hi, Mrs. Jones. Dr. Smith asked me to call to be sure we schedule an appointment for Fluffy to have her teeth cleaned. Did you have any more questions about the procedure? Will next Thursday work for you?

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.