Reward the team with a sneak attack

Reward the team with a sneak attack

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Jan 01, 2008

The team at Concord Veterinary Center in Springville, NY, expected an uneventful monthly practice staff meeting, but Debbie Kaczmarski, LVT, the hospital manager, and Craig Wiede, DVM, the practice's owner, had another plan. When the Concord team arrived ... Surprise! Dr. Wiede provided a catered lunch and Kaczmarski arranged chair massages for each team member.

Kaczmarski also created relaxation gift packages for her team, containing massage oil, chocolate truffles, relaxation mints, a scented candle with holder, and sticky notes featuring an inspirational message. Then she included hand-written thank-you notes to each team member that emphasized his or her special attributes and why the team member is valuable to the practice.

"I think it's fun to show your appreciation when people least expect it," Kaczmarski says. "And they definitely didn't expect this!"

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.