Receptionists: Use your power and fix this phone mistake

Receptionists: Use your power and fix this phone mistake

The client's mood is in your hands.
source-image
Jul 10, 2014
By dvm360.com staff

Even the best receptionists can let the weight of the day affect their tone on the phone. Karyn Gavzer, MBA, CVPM, describes how to take the power back and keep the message intact.



Proceedings papers for techs

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The entire hospital staff should play a role in the counseling of new puppy owners.

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A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

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Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

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Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.