Prepare clients for potential charges

Prepare clients for potential charges

source-image
Jan 01, 2008

Q How can we prepare clients for unexpected costs that result from problems found during dental cleanings?


Adam Dixon
"Unforeseen problems often present themselves once a pet is anesthetized," says Adam Dixon, a veterinary assistant at Gibraltar Veterinary Hospital in Gibraltar, Mich. "We might discover a cracked molar or an exposed root, and we don't always have the luxury of identifying these potential costs up front. But a well-detailed and honest estimate can go a long way in forming a bond with your client."

Because it's difficult to predict exact costs, it's worth showing clients both low and high estimates for the procedure, Dixon says. Include an extra extraction charge and any subsequent medication charges on the higher estimate, and explain the discrepancy between the two totals. Then remind clients your estimate may change based on the pet's needs discovered during the procedure, he says.

"Estimates improve compliance and reduce clients' shock when you present the bill," Dixon says. "When you walk clients through the estimate and clarify each charge, clients feel you're treating them openly and honestly."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.