One appointment, three pets

One appointment, three pets

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Jan 01, 2007


Karen Sabatini
Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?

"It depends," says Karen Sabatini, a Firstline Editorial Advisory Board member and a receptionist at Ardmore Animal Hospital in Ardmore, Pa. "We usually handle these clients as we would drop-ins. Unless it's an emergency, we try to schedule an appointment that day or as soon as possible. We want to be accommodating, but we also want to be fair to pets and allow enough time to treat them properly."


Pamela Stevenson
Pamela Stevenson, CVPM, a consultant with Veterinary Results Management in Durham, N.C., agrees. "If you try to fit in three comprehensive exams, the rest of the patients that day suffer rushed exams," Stevenson says.

Instead, she suggests encouraging clients to drop off all three pets for comprehensive physicals. Or if it's late in the day, suggest another day and time, and describe it as a great time slot that affords the attention pets deserve. "Remember, you can't please everyone, and high-quality patient care is the top priority," she says. "Don't compromise your standards of care for one person. Many other clients will thank you by continuing to visit your practice."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.